Business Process Associate 1st Shift (Hybrid)

Schedule:

• 1st Shift: Mon Fri 8a 5p
• Hybrid: In office 3 days/week
• Overtime based on business needs

What you will do

As the Business Process Associate you will support and lead continuous improvement efforts within Customer Service byidentifyingprocess gaps analyze root causes and help implement sustainable solutions.

• Supportcontinuous improvement initiatives and projects under the guidance ofleadershipbyidentifyingprocess gaps analyzing root causes and supporting the implementation and sustainment of process changes using business process improvement problem-solving and change management practices.
• Assistwithmaintainingand updating business process documents under guidance to ensure accuracy and usability.
• Collaboratewith Customer Service leadership and cross-functional stakeholders tosupport thedesign documentation and implementationofimproved workflows procedures and system-related process enhancements.
• Maintainaccurateanduptodateproject documentation and records ensuring information is organized accessible and aligned with established project and documentation standards
• Support Quality Management System (QMS)and FinancialComplianceactivities by reviewing proceduresidentifyingdeviations from documented standards andassistingwith updates to standard work and training documentation.
• Supportaudit readiness and compliance activities including audits evidence support corrective actions and continuous performance enhancement related to Customer Service processes.
• Identifyopportunities to improve service delivery internal processes and customer support methodologies;provideobservations and recommendationsfor consideration by leadershipandassistwith implementation efforts.
• Demonstrate flexibility and adaptability in a fast-paced environment by responding effectively to evolving business needs changing priorities system enhancements and process updates.
• Communicate clearly and professionally with Customer Service teams leadership and cross-functional partners through written documentation presentations and verbal discussions.
• Consistentlydemonstratea positive constructive and collaborative approach while working independently and as part of cross-functional teams.

What you need

Required

• Bachelors Degree
• Strong analytical/problem-solving ability
• Strong communication skills
• Ability to work independently in a fast-moving environment
• Experience in process improvement

Preferred

• Experience in ERP CRM systems
• Experience in Customer Service processes
• Demonstrate intermediate level of Microsoft Office knowledge/ skills
• Lean Six Sigma experience

$31.92 - $44.88 USD Hourly