Business Process Analyst, WW Sales Business Transformation

Imagine what you could do here. At Apple great ideas have a way of becoming great products services and customer experiences very quickly. Bring passion and dedication to your job and theres no telling what you could you a strategic problem solver who excels at cross-functional execution We are looking for someone who loves to solve problems and has an uncanny knack for connecting the dots. As part of our Worldwide Sales Business Transformation group you will be responsible for planning and implementing strategies programs tools and processes that enable the business to drive sales improve customer experience and innovate the way we lead and support one of the largest channel operations in the world. These solutions are typically new technical capabilities or the transformation of business processes to support continuously evolving sales motions expanding Geo coverage and routes-to-market and growing complexity of sales a WW Sales Transformation Business Process Analyst you will drive strategic initiatives focused on optimizing our sales processes and technology solutions. You will be instrumental in leading end-to-end projects with a particular emphasis on enhancing our content tech capabilities. As a critical bridge between business stakeholders and engineering teams you will translate complex business needs into actionable technical requirements and ensure successful project delivery from conception to launch.

In this role you will:nnLead and manage strategic projects within the Sales Transformation portfolio with a focus on enhancing our content tech ecosystem and related sales closely with sales leaders and other key stakeholders to understand business challenges elicit detailed requirements and define optimal future state processes and high-level business objectives and detailed requirements into comprehensive functional specifications user stories use cases and process diagrams that engineering teams can effectively workshops conduct interviews and present findings and recommendations to various audiences ensuring alignment and buy-in across all levels of the and manage detailed project plans timelines resource allocation and budgets. Monitor project progress identify risks and issues and implement mitigation strategies to ensure successful closely with engineering product management UX/UI design and other cross-functional teams throughout the entire software development opportunities for process improvement and automation within sales operations leveraging technology to drive efficiency and change management activities including developing communication plans training materials and user adoption strategies for new processes and key performance indicators (KPIs) and success metrics for projects and track post-implementation performance to ensure solutions deliver intended business all projects and solutions align with the broader Sales strategy and Apples overall business objectives.n

Typically requires a minimum of 8 years of experience as business analyst project management or program management role specifically leading complex cross-functional business transformation to understand and explain complex business processes systems and tools with a specific focus on upstream/downstream impact and the relationship between multiple functions and/or understanding of AI/ML concepts and the ability to effectively collaborate with AI/ML product UX engineering and analytics teams to guide the development of innovative technology-driven expertise in SDLC project management and business analysis (e.g. current state assessment future state definition gap analysis requirements gathering specifications user stories process flows timelines user acceptance testing change management etc.).nProven analytical skills with the ability to investigate data business or systems problems to expose root causes and identify solution ability to effectively plan organize and lead simultaneous projects with competing priorities strategies and timescales nOutstanding written and verbal communication skills with the ability to simplify complex ideas and tailor to technical and non-technical audiencesnProven experience creating polished executive presentations and storytelling through data to motivate and inspire othersnStrong collaboration and relationship-building skills with the ability to quickly establish trust credibility and influence across a variety of cross-functional and multi-directional degree or equivalent experience.n

Prior experience in a sales marketing or enterprise technology environment is highly in one or more enterprise content platforms such as CMS DAM PIM and content syndication platforms (e.g. Adobe Experience Manager Salesforce Experience Cloud Stibo STEP Salsify).nPassion for continuous improvement with the curiosity to uncover gaps resilience to manage ambiguity and drive to optimize processes and create -thinking approach and tenacity to anticipate risks/opportunities and proactively drive towards the desired Management Professional (PMP) certification is a Degree is a plus.n