Business Operations & Systems Lead

About the Role:

Are you the kind of person who hearssomeone say It would really helpour businessif our systems could handlethis workflowbetter or faster andyour first reaction is tojump in and figure out a smarter way to do it

Ifsothenthisis the role for you.

Werelooking for aBusiness Operations & Systems Leadtohelpour sales andrecruiting10x their performance by maximizingthe AIcapabilitiesoftheBullhornCRMand Microsoft 365platforms and ecosystems.

This is a hands-on rolethat requires someone who is comfortabletranslating business needs into technology solutions.Youllinteractwith business users our technology vendors and our leadership and serve as the day-to-day workflow owner and primary integration leadfor our production tech platforms.

This isnot astrategy role norisaticket-taking admin or supportrole.It is a you are the smart person who gets things done role.In the morning you mighthaveabusinessconversationwith end usersabout the problems they need solvedandthenin the afternoon you will berolling your sleeves upto design and implement a solution leveraging theAI capabilitiesof our platforms to solvethem.

WhatYoullDo:

Workflow Ownership & Optimization

• Own end-to-end sales and recruiting workflows across Bullhorn andits ecosystem of marketplace partners

• Identifyfriction points and redesign processes to improve speed consistency and output

• Standardize workflows across teams whilemaintainingnecessary flexibility

System Configuration & Scalability

• Configuremaintain andoptimizeBullhorn and key integrations (e.g.SourceWhaleCandidately Alex andrelatedtools)

• Continuously refine system structure (fields pipelines automations) to align with evolving business needs

• Ensure systems drive productivity not manual workarounds

Business Partnership

• Work directly with sales and recruiting teams to understand real-world workflow needs

• Translate business requirements into practical system solutions

• Introduce scalable solutions and push back when better approaches exist

• Drive adoption through training enablement and clear process design

Integration Management (All Platforms)

• Serve as the primary integration lead across Bullhorn and marketplace partners

• Coordinate with vendor technical teams to resolve issues and implement enhancements

• Ensure clean data flow and system interoperability across platforms

Automation & AI Enablement

• Identifyand implement workflow improvements using Microsoft 365 Copilot/ CopilotCowork and Power Platform

• Pilot and scale AI-driven workflows that improve productivity and reduce manual effort

• Partner with stakeholders to embed automation into day-to-day operations

Data Quality & Reporting Foundations

• Ensure systems supportaccurate consistent reporting

• Improve data hygiene and structure to enable better decision-making

• Support reporting workflows and dashboards as needed

Requirements:

• 36 years of experience working withsales and/or recruitment technology platformsin a staffing recruiting or sales-driven environment

• Hands-on experience with Bullhorn or a similar ATS/CRM platform

• A passion to learnexperimentandleverageAI platforms (e.g.Claude ChatGPT Copilotetc)to accelerate productivity

• Demonstrated ability to configure workflows pipelines and automations

• Strong ability to translate business needs into system solutions

• Comfortable working directly with business users in a fast-paced evolving environment

• Strong organizational and communication skills

Preferred Qualifications:

• Experience with Bullhorn marketplace tools (e.g.SourceWhaleCandidately etc.)

• Experience with Microsoft 365 tools (Teams SharePoint Power Automate Copilot)

• Experience improving sales or recruiting operations workflows

• Experience working with vendor or integration partners

• Experience with Power BI is a plus (not)

About Onward Group Holdings LLC:

Onward Group Holdings LLC is a platform of specialized talent and workforce solutions brands that connect leading organizations with expert talent across high-demand industries. The company combines deep domainexpertise proven infrastructure and an expansive talent network to deliver solutions that go beyond traditional staffing.

Withnearly 20years in business Onward Group Holdings partners with companies schools and organizations to help them build high-performing teams and thrive in the future of work.Itsdivisions include Onward Search (Marketing Creative & Technology) Onward Accessibility (Digital Accessibility) Onward Education (K-12 Education) andTalera(Behavioral Health).

Salary Range:$85000 - $100000based on experience.Comprehensive benefits and PTOpackage including 401k offered.

Application Deadline:Wellbe accepting applications for this role untilJuly 24th 2026.

Were committed to making every part of our hiring process accessible and inclusive. If theres any adjustments we can make to support you as you apply and interview please reach out to

Applicants must be at least 18 years old to apply.

Onward is an equalopportunityemployer. We value a culture of inclusion and diversity within our workforce and are committed to maintaining a workplace free from prohibited employment conduct including discrimination or harassment based on race color national origin sex age religion disability genetic information sexual orientation gender identity or expression marital status domestic partner status civil partnership status as a covered veteran status in the Uniformed Services of the United States citizenship and any other characteristic protected by State and Federal law.

Required Experience:

Manager