Business Operations Supervisor

Element has an opportunity for a Business Operations Supervisor.The Administrative Supervisor is responsible for leading the administrative functions that support operational execution and customer satisfaction. This position oversees the Certifications and Invoicing team while ensuring the accuracy and timeliness of all certifications and customer addition the Administrative Supervisor is responsible for the day-to-day management of Accounts Receivable (AR) and Accounts Payable (AP) ensuring accurate financial transactions and supporting healthy cash flow.

This role serves as the leader of the administrative department and works closely with Operations Quality Customer Service Planning Shipping and Finance to ensure efficient workflow exceptional customer service and continuous process improvement.

Success in This Role:
A successful Administrative Supervisor is a proactive leader who ensures the administrative department operates efficiently accurately and collaboratively. They continuously seek opportunities to improve processes develop their team and support operational excellence while maintaining a strong focus on customer satisfaction compliance and financial accuracy.

Salary: $33.50 - $36.00/hr DOE

Department Leadership
Supervise coach and develop the Certifications and Invoicing team.
Establish clear performance expectations and accountability.
Conduct regular one-on-one meetings and performance reviews.
Ensure appropriate staffing levels and workload distribution.
Cross-train team members to eliminate single points of failure.
Foster a culture of accuracy accountability collaboration and continuous improvement.

Certifications
Ensure certifications are accurate complete and compliant with customer regulatory and accreditation requirements.
Review certification quality and identify opportunities to reduce errors.
Monitor First Time Right (FTR) performance and implement corrective actions when targets are not achieved.
Standardize certification processes and documentation.
Ensure customer-specific certification requirements are consistently met.
Support internal and external audits as required.

Invoicing
Oversee daily invoicing workflow to ensure timely and accurate billing.
Verify pricing accuracy prior to invoice release.
Ensure ancillary charges certifications expedites and customer-specific fees are properly applied.
Resolve invoicing discrepancies promptly.
Monitor invoice backlog and aging to maintain timely billing.

Accounts Receivable
Oversee customer collections and outstanding receivables.
Monitor aging reports and collection activities.
Partner with the GBS Sales and Customer Service to resolve disputed invoices.
Support month-end financial close activities.

Accounts Payable
Process vendor invoices accurately and timely.
Create purchase order and ensure proper approvals are obtained prior to payment.

Process Improvement
Evaluate administrative workflows for efficiency improvements.
Develop standardized work instructions and best practices.
Identify opportunities for automation and process simplification.
Track departmental KPIs and recommend improvement initiatives.
Support implementation of new administrative processes and systems.

Cross-Functional Collaboration
Work closely with:
o Operations
o Production Planning
o Customer Service
o Shipping & Receiving
o Quality
o Finance
Ensure administrative processes support operational objectives.
Communicate issues proactively and assist in resolving customer concerns.
Participate in daily production meetings and other operational reviews as needed.

Key Performance Indicators (KPIs)
The Administrative Supervisor will be measured on:
Certification and invoice First Time Right (FTR)
Invoice and certification turnaround time
Accounts Receivable aging
Team productivity
Cross-training completion
Customer satisfaction (NPS)

Required Skills & Qualifications
Previous supervisory or leadership experience preferred.
Strong understanding of certification and invoicing processes.
Experience with Accounts Receivable and Accounts Payable.
Excellent organizational and time management skills.
Strong attention to detail and commitment to accuracy.
Ability to prioritize multiple responsibilities in a fast-paced environment.
Excellent written and verbal communication skills.
Proficiency with ERP systems and Microsoft Office Suite.
Strong analytical and problem-solving abilities.

At Element we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming the worlds most trusted testing partner.

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age disability ethnic origin gender marital status race religion responsibility of dependents sexual orientation or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.