Business Operations Lead

Zipline is the worlds largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food medicine and essential goods anytime anywhere. We design build and operate the worlds largest autonomous logistics system delivering critical supplies quickly and reliably. Today Zipline operates on four continents makes a delivery somewhere in the world every 30 seconds and has completed millions of deliveries to date including blood vaccines medical supplies food and retail products.

Our customers include the worlds largest and most prominent healthcare systems governments retailers restaurants and global businesses who rely on us to save lives reduce emissions increase economic opportunity and provide delivery from point A to point B as fast as possible. The drone is only 15% of what weve built to enable seamless reliable global operations.

Our system strengthens supply chains reduces congestion and gives people time back. With more than 140 million commercial autonomous miles safely flown Zipline is redefining access to healthcare consumer products and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct meaningful impact on peoples lives and by scaling the future of logistics. We are seeking people who sculpt from first principles enjoy facing adversity and can do the impossible at record breaking speeds.

Ziplines Operations team is looking for a motivated and experienced Fulfillment Supervisor to support our fulfillment operations across the greater Austin area.

You thrive in fast-paced hands-on environments and are comfortable rolling up your sleeves to help your team this role you will oversee the day-to-day fulfillment operations of three to five charging sites ensuring each location operates safely efficiently and consistently.

You will lead Fulfillment Operators across multiple locations manage staffing and labor needs monitor performance and identify opportunities to improve our processes and customer experience.

This is an onsite role. Candidates must live in the greater Austin area and be willing to travel throughout the metro area as operational needs require.

• Lead coach and support a high-performing team of Fulfillment Operators across three to five sites.
• Build a strong safety culture and ensure team members consistently follow operational procedures and workplace standards.
• Own daily fulfillment operations ensuring each site runs safely efficiently and reliably.
• Partner closely with Flight Operations Customer Operations and other cross-functional teams to coordinate daily priorities and resolve operational issues.
• Create and maintain team schedules while managing staffing levels attendance overtime and the assigned labor budget.
• Monitor site performance and hold the team accountable for achieving key operational metrics.
• Ensure customers receive the best possible experience with every order by maintaining strong order accuracy fulfillment speed and service quality.
• Use operational data to identify performance gaps bottlenecks and areas of inefficiency.
• Design and execute process-improvement projects that strengthen safety productivity quality and the employee experience.
• Respond quickly to unexpected challenges adjust staffing or priorities as needed and communicate changes clearly to the team.
• Maintain clean organized and operationally ready work areas across all assigned sites.
• Develop team members through regular feedback coaching recognition and performance management.

• At least two years of experience in operations warehouse logistics retail management fulfillment distribution or a related field.
• Previous experience leading frontline employees in a fast-paced physically active environment.
• Strong communication organization and problem-solving skills.
• The ability to manage multiple locations competing priorities and changing operational needs.
• A self-motivated and positive approach with a willingness to work alongside the team when needed.
• Experience using performance data to make decisions and improve operational results.
• Comfort managing schedules labor costs attendance and employee performance.
• Willingness to work a flexible schedule based on operational needs which may include early mornings evenings weekends and holidays.
• Ability to remain on your feet for extended periods and perform physical duties including lifting up to 50 pounds with or without reasonable accommodation.
• A valid drivers license and reliable transportation to travel between assigned locations.
• Ability to successfully complete a background check drug screening and employment eligibility verification.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit please apply!

For government reporting purposes we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Zipline s Equal Employment Opportunity policy we do not discriminate on the basis of any protected group status under any applicable law.