Business Office Customer Service Manager

Job Summary

ECTC is seeking a Business Office Customer Service Manager to provide leadership and oversight for the Business Office including customer service budgeting financial reporting staff supervision customer service and compliance. Supervises and coordinates cash handling student accounts and front-end customer service.

Job Duties:

Responsibilities will include but are not limited to:

Coordinates integrated customer service operations for external and student-facing services within the Business Office including student interactions office coverage debt collection bill processing and the overall customer service experience.
Oversees and administers the Fresh Start Program.
Enters personnel budget lines in PeopleSoft Financials for the annual budget cycle.
Tracks and reports annual salary savings to the Vice Chancellor of Finance.
Maintains and updates PeopleSoft Budget Headers and Weekly Report Holders for accounting chart strings.
Compiles and maintains position vacancies and salary savings tracks payroll budget balances advises on the need for budget transfers to avoid insufficient balances processes payroll journals in PeopleSoft as needed and reports out to departments.
Completes oversight and administration for payroll budgeting functions.
Processes all external scholarships and balances to the 16020 General Ledger report which includes all external and selected internal scholarship posts. Processes journals as needed to ensure scholarships are posted to the appropriate chart string; provides scholarship reports to Financial Aid Student Affairs and the Presidents Office as needed; and tracks verifies and processes scholarship funds that must be returned to donors.
Handles cash management responsibilities including reconciling the imprest cash change drawer and providing monthly reconciliation to the designated custodian.
Writes and signs imprest checks requests reimbursement of funds and updates the imprest Check Register spreadsheet with all expenditures and deposits.
Serves as a Custodial Level 2 procurement cardholder and edits and reconciles monthly procurement card statements.
Maintains payroll information for grant positions verifies and completes Time and Effort Certification forms obtains signatures from principal investigators and returns completed documentation to Sponsored Project Accounting at the System Office.
Supervises Business Office work-study position(s).
Reviews student accounts to verify Financial Aid Bookstore Release completion ensuring federal financial aid is applied only to eligible courses and maintaining compliance with federal and institutional financial aid regulations. Supervises supports and evaluates staff within their unit.
Other duties as assigned by the supervisor.

Minimum Qualifications:

Position Requirements:

Education: Bachelors degree or equivalent years of experience. Typical years of relevant experience: 2-4 years.

Preferred Qualifications:

Additional Skills Requested:

Successful Candidates should demonstrate:

A working knowledge of word processing databases and/or spreadsheet application is required.
Ability to accurately apply and explain policies procedures and record systems.
Effective communication skills oral and written.
Ability to work under pressure and meet deadlines.
Maintain accurate records and maintain confidentiality.
Successful operation of standard office equipment such as fax computer telephone and copy machines.
Ability to convey information to a diverse population of students staff and the public.
Skills to multitask and handle walk-in phone and internet requests in a fast-paced high-volume environment.

Position is open until filled; the review begins September 2 2026

To apply please visit: is an equal-opportunity employer and educational institution.

Band 11 (Minimum $55392.00)

KCTCS Title: Manager II Financial Operations

Position #

Employee Rights -Employee Polygraph Protection Act

Equal Opportunity Employer -The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.