Business Office Assistant

Job Title: Business Office Assistant

Location: Online Education Orchard Park

Schedule: 40 hours/week four days 8am 5pm one day 12pm 9pm and a 6 hour Saturday once every 8 weeksNon-exempt

Reports To: Student Accounts Manager

Job Summary:

The Business Office Assistant provides high-quality customer service and administrative support. This role serves as a primary contact for students regarding financial accounts and supports student success through accurate account management.

Key Responsibilities:

• Ensure high customer service standards are maintained when interacting with students and associates
• Serve as the primary contact via phone and email to assist students with account-related inquiries
• Coordinate student payment plan setup within the Student Account Center
• Monitor payment plans weekly and follow up on missed payments
• Review balances for non-enrolled students and coordinate collections
• Develop a working knowledge of student financial programs
• Collaborate with departments to support enrollment and retention
• Participate in monthly account balance reviews
• Review excess loan disbursements and process refunds
• Perform other duties as assigned

Qualifications:

• Associate Degree or higher required
• Proficiency in Microsoft Office (Excel Word Outlook)
• Strong attention to detail and organizational skills
• Excellent customer service and communication skills
• Ability to manage multiple tasks with accuracy in a fast-paced environment
• Strong problem-solving and prioritization skills
• Team-oriented mindset

Starting Salary:

$46000 per year ($22.12 per hour).

This position is eligible for overtime.

Please note that the compensation information is a good faith estimate of the base pay for this position. The selected candidates actual base pay for this role will take into account a wide range of non-discriminatory factors including but not limited to skill sets experience and training licensure and certifications and other business and organizational needs. At Bryant & Stratton College it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Information about the total compensation package for this position will be provided during the interview process.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or protected veteran status or any other legally protected basis in accordance with applicable law. Bryant & Stratton College is an Equal Opportunity Employer.

Required Experience:

Junior IC