Business Intelligence Manager

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About the Role

As the Business Intelligence Program Manager you will join a small high-impact team responsible for CTs data infrastructure operational reporting analytical insights and dashboards. You will translate operational data into clear insights that help leadership and partners make informed decisions across Trust & Safety (T&S) and Customer Experience (CX). You will also be responsible for CTs financial operations including operational expenses workforce management and regular financial reviews.

You can work in San Francisco CA; Los Angeles CA; Irvine CA; New York NY; or Seattle WA

You Will
- Own and maintain CTs core KPI dashboards and data infrastructure ensuring leadership has accurate timely visibility into operational performance across T&S and CX.
- Build and deliver CTs Monthly Business Review (MBR) data QBR metrics and financial analysis communicating performance clearly to audiences from ICs to senior managers.
- Develop cost and demand forecasting models that inform vendor staffing decisions budget planning and capacity allocation across CTs outsourcing operations.
- Partner with Data Science Community Health and engineering teams to maintain CTs data sources manage a centralized data request intake process and ensure dashboards are built on scalable infrastructure.
- Track the impact of CTs AI automation programs on volumes costs and operational capacity surfacing findings and recommendations to your manager and stakeholders.


Perks
- Medical Dental Vision & Disability Insurance
- 401(k)
- Maternity & Parental Leave
- Flexible PTO
- Amazon Employee Discount


- 3 years of compliance program management legal governance audit risk/loss prevention or equivalent experience
- 3 years of experience in business intelligence data analytics or operational reporting in a cross-functional environment
- Proficiency in SQL and at least one data visualization tool (QuickSight Tableau Looker or similar)
- Demonstrated ability to build dashboards and reporting infrastructure that multiple teams rely on for decision-making
- Experience with cost modeling demand forecasting or workforce management analytics
- Strong written and verbal communication with comfort presenting findings to senior managers and cross-functional partners

- Experience in Trust & Safety content moderation customer experience operations or platform integrity
- Familiarity with vendor/BPO operations including cost structures SLA management and capacity planning
- Experience quantifying the impact of automation or AI initiatives on operational volumes and costs
- Comfort with ambiguity; youve taken undefined data problems and structured them into clear analytical frameworks with owners and deliverables

Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA Culver City - 74200.00 - 129800.00 USD annually
USA CA Irvine - 74200.00 - 129800.00 USD annually
USA CA SAN FRANCISCO - 81600.00 - 142800.00 USD annually
USA CA San Francisco - 81600.00 - 142800.00 USD annually
USA NY NEW YORK - 81600.00 - 142800.00 USD annually
USA NY New York - 81600.00 - 142800.00 USD annually
USA WA SEATTLE - 82700.00 - 129800.00 USD annually
USA WA Seattle - 82700.00 - 129800.00 USD annually