Business Intelligence Manager, Pharmacy Operations

Chewy Pharmacy Operations relies ontimely trusted data to deliver safe efficient and world-class customer experiences across Vet Services and Rx Fulfillment teams. We are looking for a Business Intelligence Manager to lead the analytics strategy delivery roadmap and team execution that help Pharmacy Operations leaders and operators understand performance improve processes and make better decisions each day.

In this role you will partner directly with Operations Operations Support Technology and other stakeholders to understand business problems operational processes and decision-making needs. You will lead a team of BI Engineers and Analysts to build scalable governed data and analytics solutions that support daily business and operations decisions.

This is a hands-on leadership role. You will be expected to set direction lead projects mentor and develop Team Members improve team mechanisms and still contribute directly to solution design technical execution and deep-dive analysis. Approximately 40% of this role will focus on hands-on execution with theremainderon strategic ownershippeopleleadership stakeholder partnerships and delivery management.

• Own the BI strategy for Pharmacy Operations domains ensuring analytics work aligns with business priorities operational decision-making needs and scalable data architecture.
• Lead coach and develop a team of BI Analysts and Engineers by setting priorities raising quality standards clarifying expectations reviewing work and helping Team Members grow their technical analytical and stakeholder-management skills.
• Partner with stakeholders across Rx Fulfillment Vet Services Technology Operations Support and related teams to understand their processes define problemsfind opportunities and translate ambiguous needs into clear analytics priorities.
• Lead multi-functional BI and analytics projects from discovery through adoption including scope definition milestone planning dependency management risk communication delivery and post-launch measurement.
• Own domain-level data products dashboards metrics and reporting mechanisms that areaccurate trusted scalable maintainable and adopted by business teams.
• Establish and improve operating mechanisms for intake prioritization metric governance documentation data quality recurring business reporting and analytics delivery.
• Design and deliver scalable curated datasets data models dashboards semantic layers and recurring reporting that support Pharmacy Operations.
• Build review and improve SQL data pipelines ETL/ELT workflows and BI assets using best practices for performance reliability testing validation documentation and long-term maintainability.
• Perform and guide deep-dive analysis and root-cause investigations to explain performance trends quantify impact and recommend operational actions.
• Communicate insights tradeoffs risks and progress clearly to technical and non-technical stakeholders including senior operations and business leaders.
• Champion standards for BI engineering and analytics quality including code reviews modeling conventions metric definitions validation routines visualization best practices and adoption of reusable analytics patterns.

• Bachelors degree in Computer Science Engineering Information Systems Analytics or a related field or equivalent practical experience.
• 5 years of experience in Business Intelligence Analytics Engineering Data Engineering or a similar analytics role with experience delivering scalable data and reporting solutions for business or operations teams.
• Experience leading mentoring or developing BI analytics or data professionals reviewing work including setting direction elevating quality standards and helping others grow.
• Demonstrated ownership of analytics domains data products or business-critical reporting ecosystems beyond individual dashboards reports or pipelines.
• Strong SQL skills and experience buildingperformantdata models curated datasets dashboards and reporting layers in a modern cloud data warehouse environment such as Snowflake or equivalent.
• Solid understanding of data warehouse and BI concepts including dimensional modeling ETL/ELT patterns metric definitions data quality documentation and governed reporting practices.
• Experience partnering with business and technical stakeholders to understand ambiguous problems define requirements manage priorities and deliver analytics solutions supporting operational decision-making.
• Ability to lead cross-functional projects communicate tradeoffs and risks manage dependencies and drive work from discovery to delivery and adoption.
• Self-starter attitude with strong ownership sound judgment and the ability tooperateeffectively through ambiguity.

• Formal people management experience in a BI analytics analytics engineering or data engineering environment.
• Experience withdbtor similar governed modeling frameworks.
• Experience implementing data quality monitoring alerting or incident response patterns for analytics datasets.
• Python experience for analysis automation or operational analytics workflows.
• Experience supporting pharmacy healthcare fulfillment operations eCommerce or other quality-sensitive operational environments.