Business Intelligence Engineer

The Business Intelligence Engineer is responsible for designing and maintaining scalable data pipelines transforming raw data into analytics-ready datasets and developing robust reporting solutions that support strategic decision-making across Westgate. Approximately 65% of this role consists of backend ETL development using SQL Alteryx Python and Snowflake and 35% involves building Tableau dashboards analytical reports and business insights. The Engineer supports a wide range of business functions including Inventory Control Yield Operations Call Center/Dialer Loyalty/Owner Engagement and Executive leadership. This role gathers business requirements interprets operational logic and translates them into automated workflows and scalable BI solutions that improve data quality operational efficiency and revenue performance.

Backend ETL Development ( 65%)

• Designs builds and maintains automated data pipelines using SQL Alteryx Python Snowflake and Oracle.
• Gathers and documents business requirements and operational logic from stakeholders across the org.
• Translates nuanced business rules from Yield Inventory Operations Dialer and Loyalty into accurate and scalable ETL processes.
• Cleans transforms reconciles and validates large datasets from LMS TSW Oracle and other systems.
• Optimizes pipeline performance reliability and data freshness.
• Partners with IT on schema alignment integration issues and resolving data flow inconsistencies.
• Maintains documentation for data models transformation logic and pipeline dependencies.

Reporting Development & Dashboarding ( 35%)

• Develop enhance and maintain Tableau dashboards used across Inventory Operations Marketing Call Center/Dialer Loyalty/Owner Engagement and executive teams.
• Build reporting assets that support forecasting budgeting operational oversight and yield optimization.
• Conduct unit testing and validate output logic to ensure accuracy and consistency.
• Improve report design automation usability and performance for business stakeholders.

Business Support Analysis & Insights

• Provide analytical and reporting support across multiple operational domains including:
• Inventory Control & Yield Management
• Operations & Resort Performance
• Call Center / Dialer Performance & Workforce Management
• Loyalty / Owner Engagement & Retention
• Sales Finance and Executive Leadership
• Analyze trends performance drivers call behavior channel utilization and operational metrics to identify risks inefficiencies or opportunities.
• Develop insights and recommendations that inform staffing revenue strategies inventory allocation owner engagement and overall operational efficiency.
• Support ad hoc business questions by building quick-turn analyses and clearly presenting findings.

Cross-Functional Collaboration

• Partners with stakeholders across Inventory Marketing Operations Loyalty Finance Call Center and IT to gather requirements and understand process logic.
• Facilitates requirement-gathering sessions to ensure ETL workflows and reporting outputs reflect real business rules and KPIs.
• Works with IT to ensure accuracy alignment and performance across data sources.
• Collaborates with operational leaders to implement analytical solutions and validate results.

Data Integrity & Quality Assurance

• Performs routine validation reconciliation and quality checks across systems and automated workflows.
• Investigates anomalies and escalate issues appropriately.
• Ensures final reporting outputs meet high standards of accuracy reliability and consistency.

Other duties as assigned.

Qualifications :

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience

• 3-5 years of relevant experience developing ETL workflows in Alteryx Python and/or comparable tools.

Education & Certifications

• Associates degree in Computer Science Data Science Statistics Applied Mathematics or related field.
• Bachelors degree preferred.

Skills/Knowledge

• Familiarity with Snowflake Oracle LMS TSW and enterprise data ecosystems.
• Proficiency with Tableau or similar data visualization tools.
• Advanced Excel proficiency (pivot tables formulas modeling).
• Ability to manage large datasets and perform detailed reconciliation.
• Ability to understand complex operational processes and translate them into technical requirements.
• Strong quantitative skills with the ability to interpret trends and identify business impacts.
• Understanding of sales forecasting yield concepts call center metrics and operational KPIs.
• Ability to learn and adapt quickly to new processes and technologies.
• Ability to communicate technical concepts clearly to non-technical stakeholders.
• Strong verbal and written communication skills.
• Comfortable facilitating requirement sessions and documenting business rules.
• Ability to present insights and findings clearly and professionally.
• Highly organized with the ability to manage multiple projects simultaneously.
• Strong attention to detail and a commitment to accuracy.
• Ability to work independently and cross-functionally.
• Demonstrated initiative follow-through and problem-solving ability.
• Ability to independently analyze complex situations identify patterns and trends and evaluate multiple options for solving complex or ambiguous problems.
• Ability to adapt to changing circumstances.

Additional Information :

Why Westgate  

• Comprehensive Health Benefits Medical Dental and Vision Coverage
• Paid Time Off Vacation Sick and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay Access Your Earnings When You Need Them
• Family-Focused Benefits Pregnancy Parental Leave and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) Support When You Need It Most
• Life Disability Accident Critical Illness and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program Exclusive Discounts on Hotels Cruises Resorts Restaurants Entertainment and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship  Up to $40000 for Team Members Dependents
• Career Growth and Advancement Opportunities
• Community Involvement Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility duty or qualification required. Duties responsibilities and activities may change at any time with or without notice.

Remote Work :

No

Employment Type :

Full-time