Business Intelligence Analyst

Position Overview

As a Business Intelligence Analyst Youll be the go-to person for operational data insights and dashboarding. This role bridges operations and analytics: youll build maintain and evolve reports and dashboards in Power BI to support business operations while digging into operational data to surface trends issues and opportunities.

Responsibilities:

• Design develop and maintain interactive Power BI dashboards and reports that support operational KPIs performance tracking and trend-analysis for leadership and frontline teams.
• Work with cross-functional teams (Operations Finance Revenue Operations Data Services etc.) to gather requirements translate them into analytical solutions and deliver actionable insights.
• Integrate data from multiple sources (SQL databases Tabular Models Excel/CSV APIs systems) and perform data cleansing transformation and modeling to create trusted datasets.
• Conduct ongoing operational data analysis: identify patterns anomalies root-cause issues performance levers and present findings with visualizations and narrative.
• Partner with operations teams to monitor metrics generate periodic reports and ad-hoc deep dives.
• Support the operations data infrastructure: help with data governance standardization of metrics documentation of dashboards/reports training users on self-service analytics.
• Maintain report performance implement best practices in models and visualization ensure dashboards are user-friendly and scalable.
• When required assist in process improvement initiatives by providing data-driven recommendations and supporting change management through analytics.
• Develop and maintain documentation of data sources definitions key metrics reporting schedules and data flows.
• Serve as a liaison between analytics/IT teams and operations to ensure timely delivery of accurate reporting and analytics.

Requirements:

Required Qualifications

• Bachelors degree in a quantitative or related field
• Demonstrable experience (0-2 years) as a Data Analyst Business Intelligence Analyst or Operations Analyst with strong Power BI skills.
• Proficiency with Power BI: building reports dashboards data models DAX Power Query.
• Strong SQL skills (writing queries joining tables aggregations) and experience working with relational databases.
• Experience integrating multiple data sources cleaning and transforming data building trustworthy data sets for analytics.
• Excellent analytical thinking and problem-solving capability; ability to move from raw data to actionable insights.
• Clear communication skillscapable of explaining complex data topics to non-technical stakeholders and presenting insights in an operational context.
• Strong organizational skills: ability to manage multiple reporting and analysis tasks meet deadlines respond to ad-hoc requests.
• Familiarity with operations metrics and processes (On Time performance service metrics)
• Comfortable working in a fast-paced environment and driving independent work while collaborating with others.

Preferred Qualifications

• Experience in a transportation-oriented environment.
• Experience with other BI tools or data platforms (Tableau Looker Power Platform Azure Synapse).
• Familiarity with process improvement methodologies such as Six Sigma
• Experience with data governance metric standardization and establishing reporting frameworks.
• Prior experience training users on self-service analytics or building analytics culture.