Business Insights Analyst, ASO Operations

Imagine what you could do here! The people here at Apple dont just create products they build the kind of wonder thats revolutionized entire industries. Its the diversity of those people and their ideas that inspires the innovation that runs through everything we do from amazing technology to industry-leading environmental efforts. At Apple inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best on the Apple Store Online team we are responsible for Apples largest store. Our main goal is to deliver a magical personal digital experience where customers can shop buy and learn everything Apple wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store it takes extraordinary people and we are looking for someone to help us do extraordinary Apple Store Online Operations team is seeking a Business Insights Analyst to join our Workforce Strategy u0026 Analytics (WSA) group a role at the intersection of business curiosity analytical rigor and technical this role you will play a key part in how Apples largest store understands and improves its performance building the metrics analyses and data solutions that help operational teams make better decisions every day. You are someone who is energized by turning complex data into clear answers who takes pride in the quality and reliability of your work and who is eager to grow their craft in a high-impact environment. If you believe great analytics starts with understanding the business first this role was built for you.

In this role you will play a key role in the analytical foundation of ASO Operations supporting business partners in understanding performance challenges contributing to metrics frameworks that drive accountability and translating data into clear actionable insights. You will work alongside experienced analytics and data engineering teammates to develop and maintain the KPIs dashboards and reporting infrastructure that keep operational teams aligned and informed. Your work will connect day-to-day data to real business outcomes and every analysis you deliver will be in direct service of helping Apples largest store perform at its best.

Support the definition development and governance of operational KPIs and performance metrics for ASO Operations partnering with business stakeholders to understand priorities document methodology align teams on consistent definitions and contribute to reporting infrastructure that delivers reliable visibility into business health and performance with Operations and Workforce Planning teams to translate business objectives and operational challenges into clear analytical requirements and data solutions ensuring every analysis and technical implementation maps to a meaningful business quantitative analyses to surface performance trends anomalies root causes and forecasting signals and deliver findings as clear actionable narratives and self-serve dashboards tailored to both operational and business data requirements and collaborate with Data Engineering to help develop and maintain the data models reporting systems and infrastructure that serve as a trusted source of truth for ASO Operations strong working relationships with cross-functional partners in Operations Finance Commercial and Programs teams proactively engaging to understand business needs and ensure data solutions reflect the complexity of the to data quality consistency and self-serve enablement supporting the development of data dictionaries metric glossaries and documentation standards that help business partners access and trust data independently.

Bachelors degree in Analytics Business Intelligence Statistics Computer Science or a related field or 5 years of equivalent professional experience in analytics business intelligence or a strategy u0026 analytics role with demonstrated contributing to the development of KPIs or operational metrics including working with stakeholders to document definitions validate calculation logic and maintain consistency in reporting over ability to engage with business partners understand operational needs and translate those needs into analytical requirements and reporting solutions that support data-driven SQL proficiency and working experience with Python or equivalent scripting for data analysis and manipulation paired with the ability to communicate findings clearly to both technical and non-technical ability to take initiative build trust and develop strong working relationships across teams comfortable navigating a matrixed organization and contributing to shared goals without direct ability to approach ambiguous problems with curiosity and structure breaking down complex challenges into clear analytical questions and delivering well-reasoned actionable recommendations.

Strong business acumen with the ability to understand operational workflows and connect data to business outcomes including experience translating analytical findings into clear narratives that support operational decision-making and continuous with KPI and performance management frameworks such as OKRs or operational scorecards and an interest in how data infrastructure supports tracking and accountability at with cloud-based data warehousing platforms such as Snowflake and an interest in how AI tools and techniques including anomaly detection forecasting or natural language querying can enhance analytics workflows and accelerate or coursework in workforce analytics digital operations or retail operations with an understanding of how staffing volume efficiency and customer experience metrics work together to shape business organizational skills with the ability to manage multiple deliverables simultaneously maintaining attention to detail and clear communication even as priorities shift in a fast-paced with data visualization and BI tools such as Tableau Looker or equivalent platforms with an interest in designing dashboards and reporting solutions that make data accessible and actionable for a broad audience.