Business Experience & Planning Advisor- Communication Strategy

At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected valued and have an opportunity to contribute to the companys success. As a Business Experience & Planning Advisor within PNCs Technology organization you will be based in Pittsburgh PA or Cleveland OH.

The Business Experience & Planning Advisor is responsible for shaping advising on and delivering high-impact communications that support the Technology Business Operations function and key Technology transformation initiatives. This role partners closely with Technology leadership Engagement teams Organizational Change Management (OCM) and Marketing Communications (Marcom) to translate complex technical and operational topics into clear relevant and actionable messaging for diverse audiences across the organization.

Key Responsibilities:

Strategic Communications Partnership
Serve as the primary in-business communications advisor for the Technology Business Operations function supporting major initiatives transformation efforts and key events.
Content Development & Message Simplification
Simplify complex technical or competing messages into clear concise and focused content that helps employees understand priorities changes and required actions.
Editorial Planning & Governance
Manage and maintain an integrated editorial calendar to streamline communications reduce duplication and ensure timely coordinated and actionable messaging across initiatives.
Translation of Technical Content
Translate highly technical and operational topics into plain-language business-relevant communications while preserving accuracy and intent.
Cross-Functional Collaboration
Partner closely with Technology stakeholders Engagement teams OCM and Marcom to align messaging strategies and deliver consistent communications using approved tools and channels.
Best Practices & Advisory
Act as a subject matter expert in communications strategy influencing and promoting best practices that support business objectives and enhance employee experience.
Stakeholder Alignment & Influence
Collaborate with senior leaders and key decision-makers to drive cross-functional alignment ensuring messaging is cohesive relevant and impactful.

Qualifications:

Strong experience in communications change management or business operations within a technology-driven environment
Proven ability to translate complex technical concepts into clear engaging messaging for diverse audiences
Excellent written editing and storytelling skills
Experience managing editorial calendars and coordinating communications across multiple initiatives
Strong stakeholder management and influencing skills with the ability to work across all levels of the organization
Familiarity with organizational change management principles and communication frameworks
Ability to prioritize and manage multiple competing demands in a fast-paced environment
Experience supporting large-scale technology transformations or digital initiatives
Background working with Marketing Communications or internal communications teams
Knowledge of enterprise communication tools and channels
Experience in financial services or regulated industries (if applicable)

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Collaborates cross-functional teams to improve business planning methods. Executes key line of business initiatives and growth strategies and programs that will drive line of business objectives. Demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners.
• Responsible for executing and implementing business planning processes. Helps to designs strategic plans based on forecasts and provides improvement recommendations.
• Understands business direction and needs and develops solutions roadmaps and assessment of potential business impacts. Identifies and executes opportunities that add value to the business and to achieve business goals.
• Works with key decision makers to ensure cross-business and cross-functional alignment and synergy.
• Serves as subject matter resource and advocate that influences the implementation of best practices and learning plans that meet business objectives.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNCs Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge skills and abilities for a role. Listed below are skills competencies work experience education and required certifications/licensures needed to be successful in this position.

Business Development Business Intelligence (BI) Competitive Advantages Competitive Strategies Cross-Functional Communications Data Integration Data Mining It Communication Organizational Change Management Strategic Planning

Accuracy and Attention to Detail Analytical Thinking Business Process Design Data Gathering and Analysis Effective Communications Influencing Planning: Tactical Strategic Problem Solving Strategic Thinking

Roles at this level typically require a university / college degree with 5 years of industry-relevant experience. Specific certifications are often lieu of a degree a comparable combination of education job specific certification(s) and experience (including military service) may be considered.

Bachelors

No Required Certification(s)

No Required License(s)

Base Salary: $70000.00 $156000.00

Salaries may vary based on geographic location market data and on individual skills experience and education. This role is incentive eligible with the payment based upon company business and/or individual performance.

Generally this opening is expected to be posted for two business days from 05/20/2026 although it may be longer with business discretion.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature) dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption surrogacy and doula reimbursement; educational assistance including select programs fully paid; a robust wellness program with financial incentives.

In addition PNC generally provides the following paid time off depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year unless otherwise required by law; between 15 to 25 vacation days each year depending on career level; and years of service.

To learn more about these and other programs including benefits for full time and part-time employees visit.

If an accommodation is required to participate in the application process please contact us via email at . Please include accommodation request in the subject line title and be sure to include your name the job ID and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

PNC provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and for any registered role the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) which prohibit the hiring of individuals with certain criminal history.

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.