Business Development Representative Public Sector (Higher Education and Academic Medical Centers)

Be the one building AI-powered experiences where they matter most.

At Genesys we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people systems data and AI to help organizations deliver more personalized service improve operational efficiency and build stronger customer relationships.

Help build support and operate technology used by more than 8000 organizations in over 100 countries moving AI from possibility to production in real-world enterprise environments every day.

Position: Business Development Representative Public Sector (Higher Education and Academic Medical Centers)

As a Business Development Representative supporting our Public Sector team you will play a critical role in driving pipeline growth across strategic Higher Education and Academic Medical Center(AMC) accounts. This role is suited for an experienced BDR with a proven track record in outbound prospecting account engagement and pipeline creation within complex Public Sector environments.

You will focus onnew logo acquisition customer expansion cross-sell and upsell opportunities. Partnering closely with Account Executives and cross-functional teams you will execute targeted account-based strategies engage senior stakeholders and build a strong qualified pipeline aligned with territory growth objectives.

What Youll Do:

• Drive strategic outbound prospecting across Higher Education and Academic Medical Center accounts including new logo prospecting and customer expansion through cross-sell and upsell using multi-channel approaches (calls email LinkedIn events and campaigns)
• Conduct in-depth account and market research to identify high-value opportunities within both prospect and existing customer accounts
• Identify engage and build relationships with senior decision-makers and influencers
• Partner closely with Account Executives to develop and execute account-based strategies and territory plans for both new logo and customer expansion plays
• Leverage existing customer intelligence to uncover expansion opportunities and support account growth strategies
• Qualify inbound and marketing-generated leads converting them into high-quality sales opportunities
• Clearly articulate the value of Genesys Cloud and CX solutions aligned to customer challenges and business outcomes
• Leverage data insights and modern tools (e.g. AI Sales Navigator) to optimize outreach and engagement strategies
• Consistently generate qualified pipeline aligned with territory revenue targets
• Maintain accurate pipeline management activity tracking and reporting in Salesforce
• Meet and exceed KPIs related to pipeline creation meetings and conversion rates

What You Bring:

• 13 years of experience in a BDR SDR or Inside Sales role within SaaS CX cloud or technology environments
• Proven experience as an experienced BDR with strong outbound prospecting and pipeline generation results
• Strong understanding of the US Public Sector
• Demonstrated ability to engage mid- to senior-level stakeholders in complex organizations
• Strong business acumen curiosity and strategic thinking
• Excellent communication organization and time-management skills
• Experience with Salesforce LinkedIn Sales Navigator and modern sales engagement tools

Why Genesys:

• Join a global leader in Customer Experience (CX) and cloud technology
• Be part of a high-performing Enterprise West team with strong market opportunity
• Competitive compensation with performance-based incentives
• Clear career progression within a global sales organization
• Collaborative diverse and inclusive team environment

#LI-CP1 #LI-Remote

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidates experience qualifications skills and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical Dental and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale Build support and operate AI-powered technology used by more than 8000 organizations worldwide. 150new AI features were released in the last fiscal year.
• A flexible-first culture Join a global team of nearly 7000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era Build future-ready skills through mentorship learning programs leadership development and education support.
• Time to recharge and give back Benefits include paid volunteer time August Free Fridays well-being resources and regionally tailored programs for employees and their families.
• Recognized globally Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply heres what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and if your background is aligned schedule a Zoom interview.

• Next youll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time with no more than five interviews in most cases.

• After interviews are complete our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location but our team will keep you informed throughout the process.

Stay Connected

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Employee Referral

If a Genesys employee referred you please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in your ability to access or use this online application and need an alternative method for applying you or someone you know may contact us at .

You can expect a response within 2448 hours. To help us provide the best support click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodationsuch as application follow-ups or resume submissionsmay not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.