Business Development Representative Group 1 Ford of Southwest Houston
Job Location:
Houston, TX - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
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Job Summary
At Group 1 our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted challenged and given room to grow. If you share our core values of integrity transparency professionalism teamwork and respect you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.
Group 1 Ford of Southwest Houston is growing and looking for a high-energy results-driven Business Development Representative (BDC Agent) to be the voice of our sales department!
The BDC Agent is responsible for handling inbound phone calls internet leads text messaging video communication and appointment scheduling. This role serves as the first point of contact for customers and is accountable for converting inquiries into showroom appointments.
No prior experience is necessary were happy to train the right person with the right attitude and mindset!
- Answer all inbound sales calls promptly gather customer information identify vehicle interest and schedule appointments
- Make outbound calls to follow up on internet leads unsold showroom traffic and inactive prospects
- Respond to all internet leads by phone text and email within 5 minutes following the dealerships lead process
- Complete all required CRM tasks daily to keep lead activity accurate and up to date
- Create and send personalized videos for new leads appointment confirmations and follow-ups including a personal introduction vehicle walkaround and appointment invitation
- Meet performance standards including a 95% answer rate returning missed calls within 15 minutes and completing assigned outbound activity
- Convert inquiries into confirmed showroom appointments
- 1 year of BDC or inside sales experience preferred but not required - were happy to train someone with the right attitude and mindset!
- Strong verbal and written communication skills
- Comfortable being on camera for personalized video responses
- Proficient with CRM systems email and text messaging platforms
- Highly organized with strong time-management and follow-up skills
- Ability to multitask across phone chat email and video communication channels
- Positive customer-first attitude with a sense of urgency
- Ability to work assigned shifts including some evenings and weekends as needed
- Basic automotive product knowledge a plus but not required
In addition to competitive pay we offer our associates the following benefits:
- Health Dental Vision Life and Disability insurance
- 401(k) plan with company match
- Paid Time-Off
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
- Professional work environment with job training and advancement opportunities
Required Experience:
IC
About Company
Group 1 Automotive is one of the largest dealership groups in the US offering new & used cars from makes like Honda, Toyota, Nissan, Jeep, Ford, and more.
