Business Development Manager

Pohanka Automotive Group is looking for a driven people-first Service Business Development Manager (BDC Manager) to lead and elevate our customer engagement operations.

In this role youll coach and inspire a high-performing BDC team help create an exceptional experience across phone internet text and chat communications.

Were seeking a modern leader who thrives in a fast-paced environment embraces technology values team culture and knows how to turn customer interactions into lasting relationships.

If you are passionate about leadership performance customer experience and growth we want to meet you!

• Lead motivate and develop a high-performing BDC team focused on delivering exceptional customer experiences
• Coach representatives through call reviews training sessions and real-time feedback to continuously improve results
• Collaborate with dealership leadership to improve processes increase efficiency and maximize customer satisfaction
• Analyze KPIs and performance trends to identify growth opportunities and implement action plans
• Provide regular performance reporting and operational updates to dealership leadership

• Proven leadership or BDC management experience in automotive customer service or call center operations
• Strong communication and relationship-building skills
• Ability to coach motivate and develop team members
• Comfortable working with DMS systems digital communication tools and reporting platforms
• Performance-driven mindset with a passion for achieving goals and improving customer experience
• Strong organizational skills and ability to multitask in a fast-paced environment
• Positive attitude professionalism and strong work ethic

• Competitive compensation package
• Performance bonuses and incentive programs
• Medical dental and vision insurance
• Life and disability coverage
• 401(k) with company contribution after 90 days
• Paid vacation holidays and personal leave
• Vehicle purchase discounts
• Career advancement opportunities

Pohanka Automotive Group has been delivering exceptional automotive experiences since 1919. What started as a single repair facility has grown into one of the most respected dealership groups in the Washington DC Metro area with 22 locations across Virginia Maryland Washington DC and Texas.

Through Pohanka Community Outreach we proudly support more than 1600 local organizations and contribute over $3 million annually to charitable initiatives.