Business Development Manager Account Manager

• Quarterly Community Service Team Projects
• Paid holidays
• 401(k)
• Dental insurance
• Health insurance
• Opportunity for advancement
• Profit sharing
• Training & development
• Vision insurance
• Paid time off
• Flexible schedule

• Customer Experience: Provide a top-tier customer experience to delight clients and exceed their expectations.
• Problem Resolution: Present solutions when challenges arise and resolve customer complaints with five-star service.
• Production Liaison: Bridge customers requests to the production team maintaining attention to costs stock capabilities and timeframes.
• Project Management: Manage orders as complete projects to meet quality and on-time standards. Make vendor arrangements discuss capabilities with production confirm stock availability & pricing proactively update clients and complete final quality control checks.

• Revenue Generation: Build trust educate customers and deepen relationships to generate revenue with profitable margins.
• Lead Management: Grow assigned accounts/ proactively follow up with assigned inbound leads.
• Proactive Quoting: Prepare estimates and follow up multiple times in a timely manner across a variety of communication channels.
• Opportunity Recognition: Conduct onsite surveys client meetings and deliveries -- actively recognizing growth opportunities.
• Sales Growth: Apply customer retention cross-selling and up-selling strategies to increase sales/ reactivate accounts.
• Account Penetration: Build trust educate and deepen relationships with an increased number of contacts and departments with clients.
• Active Listening: Ask probing questions to capture customer specifications unspoken needs underlying problems and future sales.

• Looking for a career not a job
• Understanding of the customer journey and a track record of scaling existing partnerships
• High energy extremely self-motivated with the ability to carry yourself like an executive
• Resourcefulness ambition investigative approach with lots of innovation
  
  

• High-impact low-ego environment built on collaboration and people-first values
• Dedication to our craft and care for the humanity behind the work
• Days with shared laughter and banter
• Celebrations of team members birthdays and center milestones
• Community impact through quarterly team service projects for our neighbors

At AlphaGraphics we offer careers for everyone! Whether you are just starting out looking for that next great growth opportunity or seeking a change we have exciting roles to suit you.

We pride ourselves on our training programs in management sales operations print signs design and marketing. Join us with or without experience and we will succeed together as a team!

*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview hire manage and pay the employees hired for positions in a specific local location (center) through their specific business.