Service & Customer Relations Specialist

Service & Customer Relations Specialist

$18.00 p/hr. plus Commissions

Full-time I Non-Exempt

Rydell Automotive Group is seeking a helpful & energetic Business Development & Customer Relations Specialist with a vital role in delivering the best customer experience. You are the first point of contact with our customers when they call in for service. We welcome individuals who are new to the automotive industry but have previous roles in customer service retail sales the restaurant industry or hospitality. This individual will flourish in a fast-paced and professional workplace.

In this role you will assist the Service Team by communicating with customers via phone email & text setting appointments and monitoring the quality of customer service. Training will be provided to equip you with the appropriate tools to be as effectively helpful as possible.

At Rydell we strive to make every customer a customer for life. Happy employees make happy customers and we reward individuals who are ready to work hard and stay motivated. Every employee at Rydellis critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealerships through the years.

Responsibilities

• Answer service calls and schedule appointments.
• Respond quickly to internet phone and live chat inquiries using email phone and live chat scripts and templates.
• Make outbound calls to customers for recalls and scheduling appointments.
• Maintain customer notes in Customer Relationship Management (CRM) software

Qualifications

• At least one previous role based on strong customer service experience.
• Team player attitude
• Prompt and courteous
• Enthusiastic personality
• Must have strong computer skills.
• Willing to submit to a pre-employment background check & drug screen.

What We Offer

• Health Insurance
• Vacation and PTO
• 401(k) Plan (with a 3% Company Match)
• Life Insurance ($10000 paid by company)
• Employee Purchase and Service Discounts
• Dental Plan
• Vision Plan
• Gym Membership Reimbursement
• Short-term Disability
• Working in a new state-of-the-art facility

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.