Business Applications Manager

Job Title: Business Applications ManagerLocation: RemoteReports To: Lacey Larsen Director or Business ApplicationsSalary Range: $100-110KPosition SummaryWe are seeking a skilled and service-oriented Business Applications Manager to support and enhance the use of Yardi across our senior housing platform. This role blends software application support user training troubleshooting process improvement to ensure teams have the tools knowledge and support they need to work ideal candidate enjoys problem solving translating technical concepts into practical guidance and helping users build confidence with systems and processes. This role will support end users with troubleshooting and issue resolution develop and deliver training programs monitor user competency and assist with ad hoc projects that support ongoing organizational Responsibilities:Application Support & TroubleshootingProvide day-to-day support for end users utilizing property management software including assisting with questions troubleshooting issues and resolving user and system errors. Diagnose and resolve application issues efficiently escalating more complex problems to appropriate supervisors. Assist with system administration functions user access configuration support and maintenance activities. Support data integrity and encourage best practices for system usage across departments. Training & User DevelopmentDevelop coordinate and deliver training programs for new and existing users. Create and maintain a variety of training materials including: Process documentation and user guides Live webinars and instructor-led training sessions How-to videos and screen-recorded tutorials Quick reference guides and job aids Monitor user competency and identify opportunities for refresher training or process improvement. Promote user adoption through clear communication coaching and ongoing support. Projects & Process ImprovementSupport miscellaneous projects and initiatives as assigned. Participate in software enhancements upgrades testing implementations and process improvement efforts. Document workflows identify gaps or inefficiencies and recommend improvements. Assist in gathering business requirements and supporting operational initiatives. Qualifications:Bachelors degree in Business Information Systems Training/Education or related field preferred or equivalent combination of education and experience. Experience with Yardi or other property management software is a plus but not required. Experience with software in senior housing healthcare or other property management platform preferred but not in business application support system administration help desk support or related systems support roles. Strong troubleshooting and problem-solving skills with the ability to identify root causes and resolve issues efficiently. Experience developing and delivering end-user training using multiple learning formats. Proficiency with Microsoft Excel including intermediate functions such as: Lookup formulas (VLOOKUP/XLOOKUP or similar) Conditional formatting Basic data analysis and reporting tools Working knowledge of Microsoft Word and Adobe tools for documentation creation. Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users. Ability to prioritize multiple requests and manage projects in a fast-paced environment. Join our team and take the next step in your career as a Business Applications Manager with Allegro Living. We offer competitive compensation comprehensive benefits and opportunities for professional development and advancement. Apply today to become part of our innovative and collaborative team!