Business Application Specialist I (00844)

Abacus Staffing a leading provider of comprehensive employment/placement

solutions is seeking market talent. We offer meaningful and long-term employment

opportunities a competitive pay structure and outstanding customer service to a

workforce of more than 20000 nationally.

Business Application Specialist I (00844)

Location: City of Virginia Beach

Pay: $27.41 per hour

Schedule: Monday - Friday 8:00 AM to 5:00 PM

Job Summary

We are seeking a detail-oriented Business Application Specialist I to provide technical support and application management for business systems and departmental technology operations. This position serves as a key resource for troubleshooting software and hardware issues supporting users managing CRM platforms and delivering exceptional customer service.

Essential Job Duties

• Manage and support the Simpleview CRM database including reporting dashboards upgrades customizations user permissions and troubleshooting.
• Administer and support the Partnership Portal and provide training and assistance to users.
• Develop and deliver ongoing application and system training programs.
• Provide day-to-day technical support for applications hardware and departmental systems.
• Diagnose prioritize and resolve technical issues while escalating complex incidents when necessary.
• Support hardware and software inventory management and maintenance activities.
• Respond to user inquiries via phone email and other communication channels.
• Create clear and professional written communications including emails memos and reports.
• Troubleshoot technology-related problems and recommend corrective actions.
• Assist with workflow automation process improvement initiatives and documentation development.
• Maintain accurate records and follow established procedures and service standards.
• Deliver outstanding customer service and technical assistance to users with varying levels of technical experience.

Requirements

• Any combination of education training and experience equivalent to four (4) years in a field related to supporting automated business operations business applications network environments or server-based systems.
• Current and valid drivers license.
• Strong technical troubleshooting and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills.
• Proven ability to work independently and collaboratively with internal teams.
• Ability to maintain accurate records and follow detailed procedures.
• Strong organizational and time-management skills.
• Customer-focused mindset with a commitment to service excellence.

Preferred Qualifications

• Proficiency with Microsoft Office applications.
• Experience with CRM platforms such as Simpleview Ungerboeck/EBMS or similar systems.
• Experience training users on software applications and business systems.
• Knowledge of workflow automation and process improvement practices.
• Strong relationship-building skills with staff management and business partners

Weekly pay and benefits available!

#INDVB

Required Experience:

IC