Business Analyst Supervisor

Note: Employees for the State of Montana must reside within Montana. All applications and required application documents must be submitted through the MT Careers site at: role sits at the center of how the Department of Labor and Industry improves services for Montana businesses and communities. As the Business Analyst Supervisor you will lead efforts to ensure programs are efficient customer-focused and aligned with policy and technology. Your work will reduce duplication improve outcomes and support fair consistent operations statewide. You will also help build a collaborative learning-focused environment where continuous improvement is part of everyday work.

MISSION STATEMENT:

Empowering all Montanans through work and opportunity.

Its about the people and the impact we make in our communities every day. We are proud of our open team-based supportive and collaborative work environments. Learn more about DLIhere.

POSITION OVERVIEW:

The Operations & Continuous Innovation Bureau provides agency-wide leadership in business analysis process improvement and operational alignment. This position supervises a team responsible for understanding program needs documenting business processes and translating those needs into clear requirements for systems policy and operational improvements.

The Business Analyst Supervisor serves as a strategic partner to bureau and division leadership ensuring that solutions are well-defined data-informed and aligned with organizational priorities. This role strengthens consistency and accountability across programs by establishing standards tools and practices that support effective decision-making and implementation.

WHATS IN IT FOR YOU:

• Meaningful public service: Play a key role in improving how government programs serve Montana businesses and communities through more efficient customer-focused operations.
• Leadership opportunity: Build and lead a high-impact team shaping how business analysis and continuous improvement are delivered across the agency.
• Strategic influence: Partner with senior leadership to define priorities guide decision-making and implement solutions that support long-term organizational success.
• Professional growth: Expand your expertise in business analysis process improvement and change management while working on complex cross-program initiatives.
• Collaborative environment: Work with engaged colleagues across divisions who are committed to innovation problem-solving and shared success.
• Skill development and innovation: Help establish tools templates and best practices that strengthen organizational capability and create lasting impact.

ESSENTIAL FUNCTIONS:

• Lead and develop staff: Supervises coaches and mentors a team of business analysts to ensure high-quality work professional growth and consistent performance.
• Guide business analysis practices: Establishes standards for requirements gathering process mapping and documentation to improve clarity consistency and outcomes.
• Translate needs into solutions: Works with leadership program staff and technical teams to define problems analyze requirements and develop clear functional and operational specifications.
• Advance continuous improvement: Leads efforts to evaluate and improve business processes using data customer feedback and structured improvement methods.
• Support system and project delivery: Participates in and supports phases of the software development lifecycle ensuring alignment between business needs and technical solutions.
• Strengthen cross-program alignment: Identifies impacts and opportunities across programs to reduce duplication improve integration and enhance service delivery.
• Build stakeholder partnerships: Develops strong working relationships with leadership project teams and external partners through clear communication collaboration and shared goals.

REQUIRED SKILLS AND COMPETENCIES:

The ideal candidate will demonstrate advanced knowledge and proficiency in the following areas:

• Leadership and team development: Lead support and develop staff in a collaborative environment setting expectations and fostering accountability and growth.
• Business analysis and requirements development: Gather analyze and translate business needs into clear actionable requirements that guide system and process improvements.
• Strategic thinking and problem solving: Define problems using data and stakeholder input evaluate options and implement practical outcome-focused solutions.
• Project and process management: Plan coordinate and track work in agile or hybrid environments ensuring timely and high-quality deliverables.
• Communication and stakeholder engagement: Communicate complex information clearly to diverse audiences including facilitating discussions presentations and training.
• Continuous improvement and change management: Lead and support process improvement initiatives using structured methods while preparing and supporting stakeholders through change.
• Data-informed decision making: Use qualitative and quantitative data to evaluate performance validate outcomes and identify opportunities for improvement.

MINIMUM QUALIFICATIONS (Education and Experience)

• Demonstrated experience performing business analysis including identifying needs developing requirements and supporting system or process improvements.
• Experience leading or supervising staff or guiding teams and projects with responsibility for performance accountability and results.
• Experience working across programs or teams to improve processes align priorities and implement solutions.
• Strong written and verbal communication skills including experience presenting information facilitating discussions or delivering training to varied audiences.
• Experience learning and applying new systems tools or processes in a fast-paced environment.
• Experience using data and metrics to evaluate performance and inform decisions.

A degree in business management information technology data or a closely related field may supplement relevant professional experience but is not a substitute for demonstrated skills and competencies in the areas noted above. Equivalent combinations of education and directly related experience will be considered.

HOW TO APPLY FOR THIS OPPORTUNITY:

A complete state application is not required; however you will need to initiate the application and attach the resume cover letter or other required documents at time of application to be considered for this position. Resume will auto fill the application but the application will not be scored or reviewed.

Failure to attach the cover letter and resume will result in your application being considered incomplete and will not be considered further. Materials submitted but not requested will not be considered in the selection process.

Tip: When attaching your resume cover letter or other required documents you must mark the attachments as RELEVANT or we will be unable to view your documents.

Required application materials:

• Cover Letter - Your Cover Letter should explain how your experience and education meet the identified required skills and competencies with examples that demonstrate your qualifications.
• Resume - include all work experience you have held that would help you qualify for this position including duties dates of employment.

Only online applications will be accepted. By applying online you can receive updates and monitor the status of your application.

All documents for Veteran or Disability preference must be received or date stamped by the closing date. You will receive an application confirmation email with instructions on acceptable preference documents and how to submit such documents.

If you need an accommodation with the application process please contact the HR office.

BENEFITS:

Being able to enjoy the quality of life in the beautiful state of Montana is one of the benefits you will love about this opportunity! Our mountains waterways and open spaces provide not only beautiful scenery but year-round recreational opportunities including hiking camping biking fishing boating hunting skiing and snowmobiling. Montana boasts a high-quality education system and a variety of entertainment including fairs rodeos and theaters. Read more about our great state here.

See our other incredible benefits here. These are some of our benefits just to name a few:

• Work/life balance with hybrid schedules or partial telework may be available within the state of Montana.
• 38 paid days off a year including vacation sick leave and holidays.
• Military leave: Youll get up to 15 days of military leave with full pay.
• Longevity raises with continuous service as well as any negotiated market increases and state statutory raises.
• Health dental vision life insurance coverage flexible spending accounts EAP - clickhere to learn more.
• Free telehealth and access to free employee medical clinics through our medical plan - click here to learn more.
• Choice between two retirement plans with an employer contribution between 8.73% - 9.07% of your annual salary. A third optional 457(b) deferred compensation plan is also available. Click here to learn more.
• Public Service Loan Forgiveness- Employment with the State of Montana may qualify you to receive loan forgiveness- clickhere to learn more!
• Career progression training opportunities and room for professional growth.
• State employee discounts at various businesses across the state.

*This position may be covered by aVoluntary Employee Beneficiary Association (VEBA)

E-Verify: This agency is participating in E-Verify to confirm employment eligibility. After accepting a job offer and completing Form I-9 your information will be submitted to the Department of Homeland Security and Social Security Administration for verification. For more information about E-Verify please visit the E-Verify website found here Experience:

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