Business Analyst

Business Analyst

The Technical Writer will create standardize and organize the authoritative documentation produced through the Countys Documentation Recovery initiative. Working closely with the Business Analyst IT subject-matter experts and IT leadership the Technical Writer will transform discovery findings and technical knowledge into clear accurate consistent maintainable documentation. Deliverables will support cybersecurity IT operations knowledge transfer incident response disaster recovery business continuity and long-term operational resilience.

• Develop and maintain clear professional technical documentation using standardized County templates and conventions.
  
• Create SOPs operational procedures system and application documentation infrastructure documentation runbooks support procedures administrative procedures and knowledge-base articles.
  
• Create and maintain incident-response disaster-recovery business-continuity restoration and recovery documentation in coordination with SMEs and leadership.
  
• Translate complex technical information and SME interviews into accurate documentation for technical staff and appropriate operational audiences.
  
• Create and refine diagrams workflows process maps architecture-supporting visuals and documentation graphics using Microsoft Visio.
  
• Use Microsoft 365 including Word Excel PowerPoint Teams SharePoint and related collaboration and document-management capabilities.
  
• Apply consistent terminology formatting versioning metadata document ownership review dates and change history.
  
• Collaborate with the Business Analyst to convert discovery outputs requirements inventories and process maps into finished documentation.
  
• Conduct document reviews with SMEs reconcile feedback verify technical accuracy and prepare documents for approval and publication.
  
• Establish reusable templates style standards naming conventions repository structures and documentation lifecycle practices.
  

Education and Certifications:

• Bachelors degree in Information Technology Information Systems Business or a related field OR equivalent relevant professional experience. Demonstrated experience and quality of prior work are more important than a specific certification.
  

Required Skills:

• 5 years of demonstrated technical-writing experience producing professional documentation for complex IT or technology environments.
  
• Advanced proficiency with Microsoft 365 especially Word and SharePoint plus Excel PowerPoint Teams and related collaboration tools.
  
• Strong proficiency with Microsoft Visio for technical diagrams workflows process maps and supporting visuals.
  
• Demonstrated experience producing SOPs runbooks system documentation operational procedures knowledge articles or comparable technical deliverables.
  
• Strong editing information-architecture document-organization formatting and quality-control skills.
  
• Ability to work directly with technical SMEs across infrastructure applications service delivery cybersecurity or similar IT disciplines.
  

Preferred Skills:

• Experience documenting cybersecurity infrastructure incident response disaster recovery business continuity or IT service-management environments.
  
• Experience with documentation recovery knowledge-management or large-scale documentation-standardization initiatives.
  
• Experience designing and administering SharePoint-based documentation libraries templates metadata and lifecycle practices.
  
• Familiarity with ITIL NIST CIS or other recognized IT/security frameworks.
  
• Government or other highly regulated environment experience.
  
• Certified Professional Technical Communicator (CPTC) ITIL Foundation or comparable technical-writing/IT certification.
  

Additional Skills:

• Exceptional ability to translate technical concepts and SME knowledge into clear concise accurate and usable documentation.
  
• Ability to manage multiple documents and review cycles while maintaining consistency and attention to detail.