Business Analyst – ServiceNow (Utility Industry)

Role: Business Analyst ServiceNow (Utility Industry)

Client: Austin Energy

Location: Austin TX (Primarily Remote with Occasional Onsite Visits)

Duration: 12 Months

Rate: Up to $50/hr C2C

Visa: USC Green Card or GC-EAD Only

About the Role

Austin Energy is seeking a highly experienced Business Analyst with a strong background in ServiceNow and prior experience working within the electric utility/power industry. This role will support enterprise-wide ServiceNow initiatives by providing advanced business analysis quality assurance and platform support across multiple ServiceNow modules and integrations.

The ideal candidate will have extensive experience gathering business requirements supporting the software development lifecycle (SDLC) coordinating QA activities and working closely with business stakeholders developers and platform administrators.

Required Qualifications

• 8 years of Business Analysis experience supporting enterprise software implementations.
• Mandatory experience working for an Electric Utility/Power Company.
• Strong understanding of SDLC using Agile and/or Waterfall methodologies.
• Hands-on experience supporting the following ServiceNow modules:
  • ITSM (IT Service Management)
  • ITOM (IT Operations Management)
  • SPM (Strategic Portfolio Management)
  • Employee Center
  • MID Server (Management Instrumentation & Discovery)
• Experience with ServiceNow platform administration integrations configuration and quality assurance.
• Strong knowledge of ITIL best practices.
• Expertise in requirements gathering business process modeling workflow analysis documentation testing and user acceptance support.
• Experience with data integration reporting process mapping and ROI analysis.
• Excellent communication and stakeholder management skills.

Preferred Qualifications

• Experience administering and troubleshooting the ServiceNow platform.
• Knowledge of ServiceNow integrations using:
  • Service Graph Connectors
  • REST APIs
  • Custom APIs
• Experience with:
  • JavaScript
  • SQL
  • JSON
  • HTML/XML
  • Glide APIs
• Familiarity with SaaS platforms cloud technologies patch management and vulnerability management.
• SCRUM/Agile and ITIL certifications are highly preferred.

Key Responsibilities

• Gather and document business and technical requirements.
• Lead workshops with business users and technical teams.
• Develop process flows use cases functional specifications and workflow documentation.
• Support software testing UAT release validation and post-production activities.
• Analyze ServiceNow functionality and recommend process improvements.
• Collaborate with stakeholders to maximize platform utilization and business value.
• Support ServiceNow integrations enhancements and platform upgrades.
• Perform QA validation for new features releases and production changes.

Important Submission Requirements

Candidates will only be considered if they meet ALL of the following criteria:

• Must currently reside within 50 miles of Austin TX.
• Must already be local (no relocation or travel plans during the interview process).
• Must have prior Electric Utility/Power industry experience.
• Resume must clearly demonstrate 8 years of Business Analysis experience.
• Resume must explicitly include experience with all required ServiceNow modules (ITSM ITOM SPM Employee Center MID Server). Missing skills will result in automatic rejection.
• Must be available for either virtual or in-person interviews.

Submission Requirements

Please submit the following:

• Updated Resume
• Visa Status
• Drivers License
• MM/DD and Last 4 digits of SSN
• LinkedIn Profile