Business Analyst

111 Sign is a printing and signage company specializing in custom signs banners and printed materials. Were looking for a Business Analyst to help us optimize operations improve processes and support data-driven decision-making as we grow.

Job Summary
We are seeking a detail-oriented Business Analyst to evaluate business processes identify areas for improvement and support strategic decisions across production sales and customer service operations. This role bridges the gap between business needs and operational execution helping 111 Sign run more efficiently and scale effectively.

Key Responsibilities

• Analyze current business processes (order intake production workflow fulfillment customer service) to identify inefficiencies and bottlenecks
• Gather and document business requirements from stakeholders across departments
• Collect organize and interpret data related to sales production costs turnaround times and customer satisfaction
• Create reports dashboards and presentations to communicate findings and recommendations to leadership
• Support pricing analysis and cost-benefit evaluations for new products/services
• Assist in evaluating and implementing software tools (order management systems CRM inventory systems)
• Collaborate with production sales and design teams to align business goals with day-to-day operations
• Monitor KPIs and track progress on operational improvement initiatives
• Conduct market and competitor research to identify growth opportunities
• Support process documentation and standard operating procedures (SOPs)

Requirements

• 1 years of experience in a business analyst operations analyst or similar role
• Strong analytical and problem-solving skills
• Proficiency in Excel/Google Sheets; familiarity with data visualization tools (Power BI Tableau) a plus
• Excellent written and verbal communication skills
• Ability to translate data into clear actionable business insights
• Experience with process mapping or workflow analysis
• Comfortable working cross-functionally with both technical and non-technical teams

Required Skills:

CRM Management