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Business Analyst
Job Location:
Job Location:
New York City, NY - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
2 July 2026 (30+ days ago)
Posted:
Application Deadline:
29 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
This individual will serve as the banks primary subject matter expert across the Jack Henry ecosystem owning both the functional and technical support of the core banking platform and its adjacent modules. The ideal candidate brings hands-on experience across the full Jack Henry suite-from core SilverLake operations through digital banking (Banno) teller and branch systems (Argo Keys / Teller) business banking (Commercial Center) and financial intelligence tools (4Sight Agiletics Synergy). This is a high-visibility role that will interface directly with business stakeholders vendors and the broader technology team to ensure platform stability optimization and successful delivery of strategic initiatives. **** CANDIDATES MUST HAVE RECENT EXPERIENCE SUPPORTING JACK HENRY PLATFORMS IN LARGE BANING ENVIRONMENTS AND HAVE EXCELLENT COMMUNICATION SKILLS. PLEASE SHOW ME CANDIDATES EVEN IF OVER THE TARGET RATE.
****CANDIDATES MUST HAVE GOOD TENURE AND/OR LONG PROJECTS. CANDIDATES WITH RECENT LOCAL PROJECTS REQUIRED. NO RELOCATION
****CANDIDATES MUST HAVE GOOD TENURE AND/OR LONG PROJECTS. CANDIDATES WITH RECENT LOCAL PROJECTS REQUIRED. NO RELOCATION
*** All submittals must Include:
1. Drivers license or State ID
2. Link to the candidates LinkedIn account.
3. Below submittal Format
1. Drivers license or State ID
2. Link to the candidates LinkedIn account.
3. Below submittal Format
*** Experience required on a resume and for submittal:
1. How many years working with: Business Analyst
2. How many years working with: Jack Henry Argo Keys Teller Banno 4Sight Synergy Agiletics and/or Commercial Center.
3. How many years working with: Banking
1. How many years working with: Business Analyst
2. How many years working with: Jack Henry Argo Keys Teller Banno 4Sight Synergy Agiletics and/or Commercial Center.
3. How many years working with: Banking
Description:
Serve as the primary functional and technical SME for the Jack Henry SilverLake core banking platform across all business lines at Bank.
Administer configure and support Jack Henry modules including Argo Keys Teller Banno (digital banking) 4Sight (reporting/analytics) Synergy (document management) Agiletics and Commercial Center.
Partner with business stakeholders across Retail Commercial and Operations to gather requirements configure system changes and deliver solutions within the Jack Henry ecosystem.
Manage and execute system upgrades patches and releases in coordination with Jack Henry and internal IT teams; lead regression testing and UAT coordination.
Design and produce custom reports and data extracts using 4Sight and SilverLake reporting tools to support business intelligence and regulatory needs.
Troubleshoot and resolve complex application issues escalated from the helpdesk; coordinate with Jack Henry support on vendor-side defects and enhancements.
Maintain comprehensive system documentation including configurations workflows integration maps and SOPs; support audit and compliance readiness.
Collaborate with the Digital Banking team on Banno platform administration feature rollouts and end-user experience improvements.
Support Synergy document imaging workflows ensuring proper indexing retention policies and integration with core banking operations.
Evaluate and recommend enhancements to the Jack Henry environment; drive adoption of underutilized features to improve operational efficiency.
Participate in cross-functional projects as the Jack Henry technology voice including vendor management contract renewals and third-party integration assessments.
REQUIRED QUALIFICATIONS
5 years of hands-on experience with Jack Henry SilverLake in a financial institution environment.
Demonstrated functional and technical proficiency across multiple Jack Henry modules: Argo Keys Teller Banno 4Sight Synergy Agiletics and/or Commercial Center.
Strong understanding of core banking operations including deposits loans general ledger and wire/ACH processing within SilverLake.
Experience supporting or administering Banno digital banking platform (consumer and/or business).
Proficiency with 4Sight reporting and analytics; ability to build and maintain custom reports for business and regulatory audiences.
Proven ability to translate business requirements into system configurations workflows and process improvements.
Experience with system upgrade cycles patch management and regression testing within the Jack Henry environment.
Excellent communication skills with the ability to work effectively with both technical teams and non-technical business users.
PREFERRED QUALIFICATIONS
Experience at a community bank or regional bank with Jack Henry as the core platform.
Familiarity with Synergy document management configurations and imaging workflows.
Knowledge of Agiletics investment/pledge accounting modules.
Understanding of Commercial Center for business banking client administration.
Background in banking operations compliance or audit support in a technology capacity.
Experience with SQL or data querying to supplement SilverLake and 4Sight reporting.
Jack Henry certification or formal training documentation a
Serve as the primary functional and technical SME for the Jack Henry SilverLake core banking platform across all business lines at Bank.
Administer configure and support Jack Henry modules including Argo Keys Teller Banno (digital banking) 4Sight (reporting/analytics) Synergy (document management) Agiletics and Commercial Center.
Partner with business stakeholders across Retail Commercial and Operations to gather requirements configure system changes and deliver solutions within the Jack Henry ecosystem.
Manage and execute system upgrades patches and releases in coordination with Jack Henry and internal IT teams; lead regression testing and UAT coordination.
Design and produce custom reports and data extracts using 4Sight and SilverLake reporting tools to support business intelligence and regulatory needs.
Troubleshoot and resolve complex application issues escalated from the helpdesk; coordinate with Jack Henry support on vendor-side defects and enhancements.
Maintain comprehensive system documentation including configurations workflows integration maps and SOPs; support audit and compliance readiness.
Collaborate with the Digital Banking team on Banno platform administration feature rollouts and end-user experience improvements.
Support Synergy document imaging workflows ensuring proper indexing retention policies and integration with core banking operations.
Evaluate and recommend enhancements to the Jack Henry environment; drive adoption of underutilized features to improve operational efficiency.
Participate in cross-functional projects as the Jack Henry technology voice including vendor management contract renewals and third-party integration assessments.
REQUIRED QUALIFICATIONS
5 years of hands-on experience with Jack Henry SilverLake in a financial institution environment.
Demonstrated functional and technical proficiency across multiple Jack Henry modules: Argo Keys Teller Banno 4Sight Synergy Agiletics and/or Commercial Center.
Strong understanding of core banking operations including deposits loans general ledger and wire/ACH processing within SilverLake.
Experience supporting or administering Banno digital banking platform (consumer and/or business).
Proficiency with 4Sight reporting and analytics; ability to build and maintain custom reports for business and regulatory audiences.
Proven ability to translate business requirements into system configurations workflows and process improvements.
Experience with system upgrade cycles patch management and regression testing within the Jack Henry environment.
Excellent communication skills with the ability to work effectively with both technical teams and non-technical business users.
PREFERRED QUALIFICATIONS
Experience at a community bank or regional bank with Jack Henry as the core platform.
Familiarity with Synergy document management configurations and imaging workflows.
Knowledge of Agiletics investment/pledge accounting modules.
Understanding of Commercial Center for business banking client administration.
Background in banking operations compliance or audit support in a technology capacity.
Experience with SQL or data querying to supplement SilverLake and 4Sight reporting.
Jack Henry certification or formal training documentation a
