Business Analyst

As one of the worlds top International Medical Insurance companies IMG helps individuals and companies of all sizes. Every second of every day vacationers those working or living abroad for short or extended periods people traveling frequently between countries and those who maintain multiple countries of residence use our products to give themselves global peace of mind

We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for travellers.

SUMMARY
We are seeking a Business Analyst to support the design development and enhancement of web-based applications. This role serves as a key liaison between business stakeholders and technical teams ensuring business needs are accurately translated into clear actionable requirements that result in intuitive scalable and highquality web Business Analyst must have strong analytical skills experience working in Agile environments and a solid understanding of modern web application workflows and user experience considerations.

JOB DETAILS

• Corporate office is in Indianapolis IN.
• Location: Indianapolis - Hybrid and Remoteavailable
• Relocation Expenses Reimbursed: No
• Qualified candidates must be legally authorized to be employed in the United States. IMG will not beproviding sponsorship for employment visa status (e.g. H-1B or TN status) for this position

PERKS

• Comprehensive benefits package including Medical/RX/Dental/Vision insurance
• 401k Plan with company match
• Paid Time Off and Company Paid Holidays
• Free employee parking
• Casual dress environment
• Tuition reimbursement plan

DUTIES AND RESPONSIBILITIES

• Requirements & Analysis
  • Elicit analyze and document business and functional requirements for web applications
  • Translate business needs into detailed user stories acceptance criteria and process flows
  • Collaborate with stakeholders to refine requirements and confirm business objectives
  • Identify gaps risks and dependencies across systems workflows and user journeys
    
• Stakeholder Collaboration
  • Act as the primary point of contact between business users product owners UX and development teams
  • Facilitate workshops backlog refinement sessions and requirement review meetings
  • Support decisionmaking by clearly articulating tradeoffs impacts and priorities
    
• Agile Delivery Support
  • Participate in Agile ceremonies (backlog grooming sprint planning reviews retrospectives)
  • Maintain and prioritize the product backlog in partnership with product owners
  • Clarify requirements for developers during implementation and respond to questions promptly
  • Validate completed work against acceptance criteria
    
• UX & Web Application Focus
  • Partner with UX designers to ensure requirements support usable accessible and usercentered designs
  • Review wireframes prototypes and UI flows for alignment with business needs
  • Ensure requirements consider responsive design crossbrowser compatibility and accessibility standards (WCAG)
    
• Testing & Quality Assurance
  • Support UAT by creating test scenarios and validating expected outcomes
  • Assist in defect triage and ensure issues are clearly documented and prioritized
  • Verify that delivered solutions meet business functional and compliance requirements
    
• Documentation & Continuous Improvement
  • Maintain clear uptodate documentation (requirements process maps decision logs)
  • Identify opportunities to streamline processes or improve application usability
  • Contribute to best practices for requirements management and Agile execution

• 3 years of experience as a Business Analyst supporting web or digital applications
• Strong experience writing user stories and acceptance criteria
• Familiarity with Agile/Scrum methodologies
• Experience working with UX and development teams on web applications
• Excellent analytical communication and facilitation skills
• Experience with databases and writing SQL queries
• Experience with APIs including API testing tools like Postman

PREFERRED SKILLS

• Experience with CMS platforms or backend integrations
• Understanding of web technologies (HTML CSS JavaScript) at a conceptual level
• Experience in regulated or enterprise environments (insurance healthcare finance)
• Familiarity with accessibility and usability standards
• Experience using tools such as Jira Azure DevOps or similar

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color ethnicity national origin religion gender gender identity or expression sexual orientation genetic information disability age veteran status and other protected statuses as required by applicable law.