Business Analyst II (US)

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

The Business Analyst II provides support and delivery of requirements and work packages on low complexity projects/initiatives in alignment with business strategies. This role may also support team with project/program delivery.

Depth & Scope:

• Leads Requirements Management/work packages for Tier 5 low to moderate risk and regulatory projects or initiatives and may contribute to Tier 3-4 projects
• Sound to advanced knowledge of business analysis project delivery practices and standards across the project life-cycle
• Gain/acquire sound understanding of business and user interaction with technology throughout project delivery
• Work performed under minimal management guidance and supervision
• Identify and lead problem resolution
• Supports and may contribute to communication and change management activities

Education & Experience:

• Undergraduate degree
• 3 years related experience

Preferred Qualifications:

• Coding experience
• Knowledge of credit card business
• Strong Excel skills
• Experience translating complicated quantitative concepts or processes to a non-technical audience

Customer Accountabilities:

• Leads a diverse range of stakeholders; communicates effectively by adapting style and technique to a diverse audience
• Analyzes impacts to customers stakeholders employees process technology solutions to achieve business results
• Understands and clarifies work packages of each assigned initiative/project inclusive of constraints (time cost people resources) and maintains a customer-centric approach
• Provides recommendations and direction based on the end to end customer experience when making decisions
• Leads and owns the project deliverables related to business requirements to meet the needs of the customer employee and business
• Assesses and ensures that customer and employee experience/stakeholder impacts are appropriately managed
• Engages appropriate stakeholders to identify and manage required outcomes of projects for the business
• Provides on-going communication to key stakeholders including the project sponsor business project owner project/program/portfolio manager to ensure they are aware of significant changes which impact requirements delivery against the overall project
• Responds to inquiries and escalates concerns from stakeholders and partners at all levels in the organization
• Identifies and leads problem resolution to ensure customer needs are met
• Contributes to the application of change management best practices (e.g. stakeholder analysis gap analysis change planning etc.)
• Collaborates with the project manager and business sponsor to identify and ensure required resources are assigned to the project for successful delivery of requirements
• Ensures timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution

Shareholder Accountabilities:

• Leads requirements management on project(s) which are based on complexity size and budget as defined by the project governance levels
• Provides leadership/guidance and supports in defining the business need or problem statement based on strategic drivers and identifies potential solutions
• Identifies scope changes and completes analysis to determine impact to project benefits and risks
• Facilitates and follows a structured approach to plan elicit analyze document communicate and manage business requirements with stakeholders by applying a variety of elicitation techniques to probe challenge and understand requirements according to the requirements management discipline
• Identifies documents and validates current state processes and works with the business and stakeholders to design the desired future state
• Establishes and maintains full requirements traceability and works with the business to prioritize requirements and scope changes to ensure business needs are met
• Collaborates with technology partners and provides recommendations to support development of: system requirements and design testing plans artifacts/deliverables to ensure business needs are met
• Ensures project issues and concerns are addressed for clear articulation of business requirements (eg. Business Systems Analyst)
• Proactively identifies and tracks requirements risks issues assumptions dependencies constraints and anticipates and effectively manages risks related to requirements. Aligns decisions to TDs risk appetite
• Develops mitigation plans or leads/contributes to the completion of necessary compliance/new process assessment templates
• Contributes to Quality Assurance activities by supporting the development of test scripts and testing of developed solutions including communication of issues and resolution
• Adheres to Enterprise project governance controls to ensure projects meet all performance quality and compliance standards and conforms to appropriate disciplines
• Contributes to the development of the project plan and high-level work breakout session (WBS) identifies and manages key risks and decisions
• Owns and completes relevant work packages through collaboration with multiple stakeholders to prepare for operational readiness managing deadlines and adjusting to changing work priorities
• Takes ownership and communicates progress on work packages including requirements management in a concise and timely manner escalating issues to project manager partners and manager where appropriate
• Assesses project change requests and their impacts on requirements checking for alignment to project benefits at all phases
• Develops efficient and effective solutions through analytical problem solving
• Supports implementation/post implementation activities as defined in the project plan

Employee/Team Accountabilities:

• Contributes to team development of skills and capability through mentorship of junior/peer Business Analysts by sharing knowledge and experiences leveraging best practices
• Continuously enhances knowledge/expertise in business analysis to provide advice and guidance to business partners and project team regarding best practices
• Leads motivates and develops relationships with the business stakeholders and technology partners to develop productive working relationships
• Engages enables and leads stakeholders to agreement/consensus on the business requirements
• Prioritizes and manages work load and capacity to deliver on project milestone dates
• Participates in regular coaching and performance review sessions employee surveys and action plans
• Owns development plan including activities related to training relationship building and on-the-job experiences that continually enhance individual business analysis capabilities to achieve career goals
• Fosters a collaborative team environment by participating in team meetings and reward & recognition programs
• Supports mentors and provides guidance to junior level Business Analysts and peers
• Contributes to a positive work environment by embracing diversity in the workplace and supporting and proudly representing TD in the community

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel Occasional
• International Travel Never
• Performing sedentary work Continuous
• Performing multiple tasks Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds Occasional
• Sitting Continuous
• Standing Occasional
• Walking Occasional
• Moving safely in confined spaces Occasional
• Lifting/Carrying (under 25 lbs.) Occasional
• Lifting/Carrying (over 25 lbs.) Never
• Squatting Occasional
• Bending Occasional
• Kneeling Never
• Crawling Never
• Climbing Never
• Reaching overhead Never
• Reaching forward Occasional
• Pushing Never
• Pulling Never
• Twisting Never
• Concentrating for long periods of time Continuous
• Applying common sense to deal with problems involving standardized situations Continuous
• Reading writing and comprehending instructions Continuous
• Adding subtracting multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g. eligibility for cash and/or equity incentive awards generally through participation in an incentive plan) and several other key plans such as health and well-being benefits savings and retirement programs paid time off (including Vacation PTO Flex PTO and Holiday PTO) banking benefits and discounts career development and reward and recognition. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability status as a protected veteran or any other characteristic protected under applicable federal state or local law.

If you are an applicant with a disability and need accommodations to complete the application process please email TD Bank US Workplace Accommodations Program at . Include your full name best way to reach you and the accommodation needed to assist you with the applicant process.