Business Analyst for AI Ops

My name is Vipin Sahni and I am a Staffing Specialist at Siri InfoSolutions Inc. I am reaching out to you on an exciting job opportunity with one of our clients.

Business Analyst for AI Ops

Milford OH

Full Time

Job Description

Must have Technical/Functional skills:

Strong business analysis experience in IT operations enterprise support platform enablement or SaaS operations.

Good understanding of GenAI tools such as ChatGPT Enterprise Claude Enterprise OpenAI API and enterprise AI workspaces.

Experience with Slack-based support Zendesk Jira Confluence ServiceNow or similar intake and ticketing platforms.

Understanding of license management user provisioning Okta/SCIM access approvals and enterprise identity workflows.

Ability to write clear process documents SOPs runbooks user guides and support playbooks.

Strong stakeholder management across business users engineering security platform and governance teams.

Working knowledge of AI governance concepts such as data privacy access control retention redaction model usage policies and responsible AI.

Comfortable converting ambiguous AI operations needs into structured requirements user stories acceptance criteria and operating procedures.

Roles and Responsibilities

Own the intake and triage process for AI-related support requests coming through Slack Zendesk or internal service channels

Document common AI support issues such as access requests tool errors prompt usage questions policy questions model limitations and escalation scenarios.

Define and maintain support playbooks for L0/L1 AI support including when to resolve through knowledge articles workflows automation or human escalation.

Work with engineering and platform teams to define escalation paths for L2/L3 issues related to ChatGPT Claude Serval Slack integrations Okta/SCIM provisioning and internal AI tools.

Support monthly license reviews for ChatGPT and Claude including usage analysis inactive user identification 60-day reclaim processes BU-level planned spend tracking and provisioning/deprovisioning coordination

Partner with stakeholders to define service catalog workflows for AI tool onboarding persona-based access approval routing SLA tiers and service request categories.

Support ChatGPT and Claude release validation by translating release notes into business impact identifying affected user groups documenting rollout decisions and maintaining release enablement logs.

Thanks and Regards

Vipin Sahni

Senior Talent Acquisition Specialist

D : Email:

Synchrony Systems Inc.