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Business Analyst- Edenred Benefits

Reward Gateway

Job Location:

Boston, MA - USA

Yearly Salary: USD 80000 - 85000

Posted: 19 July 2026 (30+ days ago)

Application Deadline: 18 November 2026

Vacancies: 1 Vacancy

Job Summary

Edenred together with Reward Gateway are a global market leader in benefits and employee engagement. We help our clients and their leaders to transform employee experience that will attract engage and retain top talent through employee benefits strategic reward and recognition well-being and much more.

With our shared missions of Making the World a Better Place to Work and Enriching Connections For Good youll be contributing to improving employee engagement and building better stronger and more resilient organizations to improve peoples daily lives. Our shared mission guides our every action and charts a sustainable path to a better future.

Your Role in our Mission:

The Business Analyst partners with business stakeholders and technical teams to identify business needs analyze processes and deliver solutions that enhance operational efficiency and overall business performance. This role leads requirements gathering conducts in-depth data analysis and drives alignment across departments to ensure technology and process solutions support strategic objectives. The Business Analyst plays an active role in revenue operations across sales marketing and customer success functions owning key analyses and contributing to improved reporting pipeline visibility and process optimization. By translating data into actionable insights supporting system enhancements and driving continuous improvement initiatives this role helps enable informed decision-making and measurable business outcomes.

Some of Your Responsibilities & Core Duties will be:

Own the gathering analysis and documentation of business requirements by working directly with stakeholders to support project initiatives and operational improvements.
Lead process analysis efforts documenting current and future-state workflows and proactively identifying opportunities for efficiency and optimization.
Develop and maintain detailed documentation including process maps user guides and standard operating procedures ensuring clarity and usability for business stakeholders.
Facilitate cross-functional meetings and working sessions to elicit requirements align on business needs and support solution design discussions.
Support and contribute to system-related projects including coordinating user acceptance testing (UAT) validating results and ensuring business requirements are met.
Manage CRM system activities (e.g. Salesforce HubSpot) including configuring basic elements maintaining data integrity generating reports and providing user support.
Take ownership of data quality initiatives monitoring data across systems driving data hygiene processes and addressing inconsistencies in partnership with stakeholders.
Design build and maintain dashboards and reports (e.g. Power BI) to provide actionable insights and support business performance tracking.
Analyze sales pipeline conversion metrics and performance trends translating data into meaningful insights and recommendations for decision-making.
Produce and present recurring and ad hoc analyses delivering clear insights and narratives tailored to stakeholder needs.
Utilize SQL and other tools to independently extract manipulate and analyze data from multiple sources to support reporting and business questions.
Define and document data definitions sources and reporting methodologies ensuring consistency and governance across analytics assets.
Perform and oversee data validation and quality checks ensuring accuracy reliability and consistency in reporting outputs.
Identify opportunities for automation and process improvement and contribute to implementing workflow enhancements and scalable solutions.
Develop and maintain automated reporting alerts and workflows to improve efficiency and reduce manual effort across business functions.
Troubleshoot system and data issues independently serving as a key liaison with IT and escalating complex issues when necessary.
Create training materials and deliver user enablement sessions to support adoption of systems tools and reporting capabilities.
Maintain organized and up-to-date documentation for systems processes dashboards and data assets ensuring accessibility and usability.
Stay current on system updates tools and best practices proactively recommending enhancements to improve business capabilities.

The Experience and Key Skills you will have:

Strong analytical and problem-solving skills with a high level of attention to detail accuracy and the ability to translate data into actionable insights.
Effective communication and interpersonal skills with the ability to facilitate discussions influence stakeholders and collaborate cross-functionally at various levels of the organization.
Strong organizational and time management skills with the ability to prioritize competing demands manage multiple projects and deliver results within deadlines.
Demonstrated ability to apply critical thinking and structured problem-solving techniques to drive process improvements and support business initiatives.
Ability to work independently with minimal guidance while also contributing effectively in a team-oriented fast-paced environment.
Advanced proficiency in Microsoft Office Suite particularly Excel (e.g. pivot tables lookups data modeling) Word and PowerPoint for analysis and presentation.
Working knowledge of CRM platforms such as Salesforce or HubSpot with the ability to manage data generate reports and support basic configuration.
Experience using data visualization and reporting tools (e.g. Power BI Tableau Looker) to design and deliver dashboards and insights.
Solid understanding of data analysis concepts with the ability to use SQL or similar querying tools to extract manipulate and analyze data independently.
Ability to translate business needs into clear actionable requirements and functional specifications and partner effectively with technical teams to support solution delivery.

Education and Experience:

Required:
Bachelors degree in Business Administration Information Technology Computer Science Business Analytics Statistics Finance or a related field preferred; equivalent combination of education and relevant experience will be considered.
A minimum of 2 years of experience as a Business Analyst Revenue Operations Analyst Sales Operations Analyst or in a comparable analytical role with increasing responsibility.
Proven experience leading requirements gathering process analysis and documentation for business and system initiatives.
Demonstrated ability to analyze sales and operational data develop insights and build reports and dashboards that inform business decisions.
Experience working with cross-functional stakeholders translating business needs into actionable requirements and solutions.

Preferred:
A minimum of 2 years of hands-on experience with CRM platforms (Salesforce HubSpot or similar) including configuration reporting and user support.
Experience in SaaS technology or B2B environments with exposure to revenue operations practices.
Strong proficiency in SQL and data analysis tools (e.g. Excel Power BI Tableau) with the ability to independently extract and analyze data.
Experience with revenue operations tools data platforms or system integrations.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
Must possess the physical and mental abilities to perform the tasks normally associated with an office position that involves standing sitting reaching manual dexterity to operate office machines stooping bending to handle files and supplies and mobility to complete errands or deliveries
May work at computer monitors for prolonged periods with danger of eye strain and muscle pain

The Interview Process:

Telephone interview with a member of the Talent Acquisition team.
Second interview with Senior Manager BI & Innovation and Lead Business Analyst
Third interview with SVP Financial Operations & Sr. Principal Solution Consultant
Final interview with Managing Director

EEO Statement:

Edenred is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. Edenred is an Equal Opportunity/Affirmative Action Employer. No employee or applicant for employment will be discriminated against because of race color religion sex sexual orientation gender identity national origin disability military and/or veteran status creed citizenship status age marital status and/or any other Federal State or Local legally protected classes. Edenred is committed to providing reasonable accommodation to individuals with disabilities. To request reasonable accommodation in the application process contact .

Required Experience:

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