Business Analyst (Customer Solutions) Fidelity Resume Program

Making a decision to return to work can be exciting and scary all at the same time. We get it 100% - many of us at reacHIRE are returners too!! And we believe meaningful relationships formed along the way back to work should be built on communication and trust. This is why our team of Program Managers is here to listen to your unique story and help you take the best next steps toward your next opportunity. We are excited to partner with Fidelity Investments for a 6-month return-to-work program starting in October 2026.

If you are a professional returning to work after a 2 year career break or working in part-time or independent contractor roles this could be the perfect opportunity! reacHIRE is invested in helping professionals return with confidence; providing the resources and support needed via Program Managers who will help guide and navigate the entire process alongside you.

We know the confidence gap and imposter syndrome can get in the way of meeting amazing Returners so please dont hesitate to apply - wed love to hear from you.

About the Role

As a Business Analyst you will serve as an individual contributor within the WPDDX Customer Solutions team. You will work on complex analysis efforts for high-impact

initiatives shaping solution direction and driving measurable business outcomes. Youll partner across business and technology teams to translate strategy into execution ensuring delivery of solutions that improve customer experiences and operational efficiency. Day to day you will work closely with a team of cross functional and dedicated team members (product technology legal compliance & risk partners) responsible for delivering specific business goals. Business Analysts are highly motivated selfstarters with attention to detail and are an effective liaison between stakeholders and product and technology teams.

The Customer Solutions Team brings together passionate crossfunctional Business Analysts who work side by side to deliver meaningful business outcomes aligned to the

Workplace Investing Product Roadmap. They are deeply customerfocused motivated by understanding their customers and delivering features products and services that genuinely meet their needs. Customer Solutions is a global community of over 250 associates united by a shared purpose: turning business goals into clear plans and

practical solutions that create real customer value. The team partners closely with Business and Technology colleagues to deliver prioritized work and is organized across four pillars that support the domains within Fidelity Workplace Investing.

Youll Be a Great Fit If You Have/Are:

• 3-5 years transferable experience
• Able to identify and document current state processes experiences use cases business requirements and solution documentation.
• Knowledge of workflow design data analysis and data visualization.
• Proficient in written and verbal communication skills including the ability to write effective stories summarize organize and categorize information used for decision making with key stakeholders product and technology teams and other business partners.

• Effective meeting disciplines ability to contribute to discussions and document key discussion points and outcomes
• Ability to identify deliverables owners and target dates.
• Able to perform end-to-end Business Acceptance Testing and ensure traceability of test cases.
• Take initiative to communicate issues/client feedback with Business and IT Product Leader(s)/Manager(s) to resolve issues in a timely manner.
• Identify and document dependencies across teams.
• Familiar with tools such as Confluence MIRO and backlog management.
• Proficiency in Microsoft Word Excel PowerPoint and work management or delivery tracking tools (e.g. Jira or similar).

Its An Added Bonus If You Have:

• Bachelors degree or equivalent experience

How are reacHIREs programs unique

reacHIRE is changing the trajectory for individuals in the workplace by partnering with forward-thinking companies. reacHIRE believes a career break shouldnt be a career breaker. At the end of the program you may be eligible for full-time or extended contracting work but it is not guaranteed. Either way youll become part of the reacHIRE team join with a cohort of fellow Returners and we will provide 360-degree support via Aurora along with a dedicated Program Manager to ensure your success every step of your journey back to work!

Our return-to-work program participants come from all walks of life and so do we. At reacHIRE the sum of our individual differences life experiences and self-expression is what makes us great. Be you and reach higher!

Please note:

• reacHIRE will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. For assistance with your application please contact: Sarah White at
• reacHIRE is unable to sponsor program participants for the duration of our return-to-work programs.

Whats great about working at Fidelity Investments

At Fidelity we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of ourdiverse and inclusiveworkplace where werespect and valueourassociatesfor their unique perspectives and experiences. For information about working at Fidelity visit.

We will ensure that individuals with disabilities are provided reasonable accommodation toparticipatein the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Fidelity Investments is an equal opportunity employer.