Business Analyst CSO Channel Sales Enablement — WW Sales Programmes

Apples Channel Sales Enablement team is responsible for the training program management and performance of thousands of sales staff across partners agencies and Apple-badged roles spanning every major geography and route-to-market. The team operates a portfolio of digital products and programs centered on the Sales Coach learning platform that directly influence seller readiness program qualification and commercial outcomes across Apples global channel.

As Business Analyst you will be the analytical and operational backbone of the WW Sales Programs team. Your primary focus will be Sales Coach Apples channel sales LMS where you will own data reporting KPI definition and business case development. Beyond Coach you will establish and maintain measurement standards and analytical frameworks across the teams full program portfolio ensuring every product and initiative is measured consistently reported accurately and connected to clear business outcomes.n

Data u0026 ReportingnOwn the production of recurring leadership reports GEO performance users/door engagement by RTM program completion and assessment outcomes replacing manual multi-system data compilation with reliable repeatable processesnnRespond to ad hoc leadership data requests with timely accurate narrative-driven outputsnnPartner with AIDP ISu0026T and MLE engineering to ensure the right metrics are inducted into the Central Data Foundation and available for consumption across the teams toolsnnKPI Definition u0026 Measurement StandardsnDefine and maintain the teams KPI framework establishing clear numerators denominators data sources measurement methodology and review cadence for every metric across all programsnnOwn the KPI availability inventory: document which metrics are live in CDF which are in progress and which are not yet inducted and track the remediation plan to completionnnEstablish consistent measurement standards across the full programme portfolio ensuring metrics are defined and calculated the same way across GEOs RTMs and product linesnnPartner with product managers and program leads to separate real-time in-app UX metrics from analytics-layer metrics and define the appropriate measurement architecture for eachnnBusiness Case u0026 Capital Planning SupportnBuild the quantified business case sections of capital planning submissions including cost of inaction baseline metrics ROI estimates and post-launch tracking for BPR Gate 1 and Gate 2 reviewsnnTrack performance against committed metrics for all funded FY27 initiatives providing structured progress updates to leadership and BPR at defined review cadencesnSupport the annual capital planning cycle with analysis benchmarking and data-driven prioritization inputnnRequirements u0026 DocumentationnSupport BRD and PRD processes by documenting business needs use cases and acceptance criteria ensuring every product initiative is grounded in a clear measurable business neednnMaintain data dictionaries metric definitions and process documentation as living assets accessible to the full teamnnDocument data flows system dependencies and reporting architectures translating technical complexity into clear stakeholder-ready artifactsnnProgram Performance AnalyticsnMonitor and report on Sales Coach usage engagement completion assessment and proficiency metrics across all RTMs GEOs roles and audience typesnProduce cohort-level analysis connecting learning outcomes to commercial performance the critical link between LMS investment and measurable sales impactnnTrack evaluation framework metrics (aligned to Kirkpatrick / LTEM) at program cohort and individual level to demonstrate the effectiveness of training investmentnnSupport the teams response to partner program performance questions from geo leadership and WW stakeholdersnnStakeholder u0026 Operational SupportnProduce structured meeting outputs action trackers and decision logs for key team and cross-functional meetingsnnPrepare data-driven briefing materials for executive and leadership audiences translating complex analytical outputs into clear concise narrativesnnFree up PM and program manager capacity by owning recurring analytical and operational tasks that do not require product decision-making authority

Proficiency in SQL or equivalent ability to query structured data sources (Snowflake /CDF) independently without engineering supportnnExperience with ThoughtSpot Tableau or equivalent business intelligence platforms; ability to build and maintain dashboards and reportsnnDemonstrated experience documenting business requirements defining KPIs and building structured business cases with quantified ROInnExceptional written communication ability to translate complex data into clear executive-ready narratives and recommendationsnnProven ability to work across engineering product and business stakeholders in a matrixed cross-functional environmentnn8 years in a business analyst data analyst or product operations role in a technology retail or enterprise software contextn

Familiarity with learning management systems channel sales operations or partner program managementnnExperience working across fragmented data systems and contributing to data consolidation or migration programnnUnderstanding of learning evaluation frameworks (Kirkpatrick LTEM) and how to connect learning metrics to commercial outcomesnnExperience supporting annual planning budgeting or investment review processes in a product or technology organizationnnExperience working with multi-GEO multi-language data sets and the measurement challenges that come with global programme reportingnnAwareness of PIPL GDPR or equivalent data privacy frameworks applicable to employee and partner datan