Business Analyst

Arctiq is a global intelligence driven technology services company delivering professional and managed services across Hybrid Cloud Infrastructure Networking & Connected Experiences Cybersecurity Data & AI Autonomous Operations & Intelligence and Enterprise Service Management. We help organizations operate secure and modernize complex environments by unifying infrastructure networking data security automation and observability under a single integrated operating model. Our work focuses on helping customers reduce operational friction improve resilience and make better faster decisions as their environments evolve. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries.

The Business Analyst (Enterprise Systems & Reporting) partners with business stakeholders and technology teams to improve business processes optimize reporting and ensure information is delivered accurately across enterprise systems. This role focuses on understanding how the business operates documenting requirements supporting system enhancements and helping ensure the right information reaches the right people at the right time.

While technical knowledge is valuable this is not a highly technical engineering or database administration role. The ideal candidate is comfortable working with data reports and enterprise applications while serving as a trusted partner to both business users and IT.

This is a contract-to-hire opportunity with one of Arctiqs clients. A candidate must be comfortable working hybrid based in their Alexandria VA office.

KeyResponsibilities

BusinessAnalysis&ProcessImprovement

• Partner with business stakeholders to understand operational processes business challenges and reporting needs.
• Gather document and validate business and functional requirements for system enhancements and new initiatives.
• Analyze existing business processes and identify opportunities to improve efficiency consistency and data quality.
• Facilitatediscussionsbetweenbusinessandtechnicalteamstoensuresolutionsalignwithbusinessobjectives.
• Documentworkflowsbusinessrulesandprocessimprovements.

Reporting

• Analyze existing reports and dashboards to understand how they were built and identify opportunities for improvement.
• Reverse engineer legacy reports and collaborate with technical teams to simplify modernize or optimize reporting solutions.
• Validate report accuracy and ensure business users receive meaningful actionable information.
• Assist stakeholders in defining reporting requirements KPIs and success metrics
• SupportthedevelopmentofdashboardsandoperationalreportingusingexistingBItools.

EnterpriseSystemsSupport

• Work across CRM AMS ERP and other enterprise applications to understand how business information flows between systems.
• Help ensure business data is entered maintained and utilized consistently across platforms.
• Collaborate with application owners and technical teams to investigate data discrepancies and recommend process improvements.
• Participate in system implementations upgrades and enhancement projects from a business perspective.
• Support User Acceptance Testing (UAT) and validate solutions against business requirements.

DataAnalysis&DecisionSupport

• UseSQLorotherquerytoolstoinvestigatebusinessquestionsandvalidatedatawhenneeded.
• Analyze business data to identify trends inconsistencies and opportunities for operational improvement.
• Work with technical teams to ensure reports and integrations support business needs.
• Support data validation efforts without being responsible for database administration or technical development.

Cross-FunctionalCollaboration

• Build strong relationships with business users application owners vendors and IT teams.
• Translate technical concepts into business-friendly language and communicate business needs to technical teams.
• Contributetodocumentationtrainingmaterialsandprocessguides.
• Promotecollaborationandconsensusacrossmultipledepartments.

Qualifications

• 5 years of experience as a Business Analyst or similar role supporting enterprise business applications.
• Proven experience gathering documenting and validating business and functional requirements.
• Strong ability to analyze current-state business processes and recommend process improvements that increase efficiency and data accuracy.
• Experience facilitating stakeholder interviews discovery sessions workshops and requirements-gathering meetings.
• Demonstrated ability to translate business needs into clear functional specifications user stories process flows and acceptance criteria.
• Experience supporting software implementations system enhancements or digital transformation initiatives through the full project lifecycle.
• Strong analytical and problem-solving skills with the ability to evaluate complex business processes and identify practical solutions.
• Ability to prioritize multiple initiatives while managing changing business priorities and deadlines.
• Bachelors degree in Business Administration Information Systems Business Analytics Computer Science or a related field.

WorkingConditions:

• Full-timeonsiterolewithonsiteandremotecollaboration.
• Occasionaltravelmayberequiredforkeypartnerengagementspilotsormajorprogrammilestones.
• Regular coordination across multiple time zones with internal teams and external partners as needed.

Arctiq is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.

We thank you for your interest in joining the Arctiq team! While we welcome all applicants only those who are selected for an interview will be contacted.

Required Experience:

Senior IC