Business Analyst Artificial Intelligence

Senior Business Analyst with AI

Roles & Responsibilities

• Leverage generative AI tools to accelerate requirements creation user story development and documentation while maintaining high standards of accuracy and clarity
• Lead business analysis for SiriusXMs web commerce platform supporting customer-facing experiences including retention upgrade and account management flows
• Partner with product engineering UX marketing and business stakeholders to define project scope shape solutions and deliver features that drive customer retention engagement and lifetime value
• Translate business objectives (e.g. plan changes billing experiences save/cancel flows pricing/offers promotions) into detailed user stories workflows and acceptance criteria; ensure requirements are clear complete and aligned with technical implementation
• Facilitate and participate in agile ceremonies (sprint planning stand-ups demos retrospectives) and lead requirements workshops JAD sessions and stakeholder discussions to drive alignment and prioritization
• Analyze and optimize end-to-end customer journeys across account management and subscription lifecycle (billing payments renewals cancellations) leveraging data insights experimentation and cross-system collaboration (e.g. CRM identity payments) to improve retention and overall customer experience across web streaming and in-car platforms
• Own requirements lifecycle management including documentation traceability change control and validation to ensure high-quality delivery and adherence to scope
• Communicate effectively across technical and non-technical audiences providing clarity on requirements changes risks and solutions to ensure successful delivery
• Lead and mentor analysts fostering best practices in business analysis documentation and stakeholder engagement
• Identify opportunities to improve processes increase efficiency and enhance overall delivery across the web commerce platform
• Bachelors degree in Computer Science Information Systems or a related field or equivalent experience
• 5 years of experience as a Solutions Analyst preferably supporting digital products or web commerce platforms
• Proven ability to gather analyze and document business and functional requirements for both technical and non-technical audiences
• Experience working with modern web applications including modular architectures and reusable components
• Experience operating in Agile environments including participation in scrum ceremonies and delivery within CI/CD frameworks
• Strong analytical and problem-solving skills with the ability to leverage data and research methods to inform decisions
• Demonstrated ability to manage competing priorities adapt to change and deliver results in a fast-paced environment
• Excellent communication and stakeholder management skills with the ability to influence and collaborate across cross-functional teams
• Strong organizational and time management skills with attention to detail and a focus on quality delivery