Business Analysis Advisor Retail Bank Operations

The scope of Retail Bank Operations is impressively broad and encompasses a wide range of critical functions. These include managing the cash needs for our branch and ATM networks printing and mailing important bank documents and handling both inbound and outbound collections for home lending automobile and card services. Additionally Retail Bank Operations focuses on loan mitigation and investor operations developing process improvement and automation opportunities overseeing the daily processing of cash and check deposits bill payments and executes strategic quality management functions.

At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected valued and have an opportunity to contribute to the companys success. As a Business Analysis Advisor you will be within the Retail Bank Operations organization supporting the Bank Operations Business Information Management team. You will be based in either Pittsburgh PA or Cleveland OH.

As a Business Analysis Advisor you will be responsible for supporting reconciliation of various payment products within Bank Operations. Preferred skills include organization and the ability to prioritize tasks and meet daily deadlines for multiple projects. This is a collaborative role with various internal and external service partners with a focus on business requirement accuracy and completeness.

The ideal candidate will be able to:

Demonstrate strong attention to detail work effectively with minimal supervision and lead meetings discussions and working sessions.
Apply strong analytical and problem-solving skills with the ability to understand and translate abstract concepts into actionable processes and solutions.
Leverage experience working with General Ledger (GL) processes preferred but not required.
Utilize Agile methodologies and practices preferred but not required.
Employ Microsoft Excel skills to support analysis and reporting preferred but not required.
Exhibit strong risk awareness

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Directs the research discovery collection and interpretation of business requirements. Participates in the development and review of complex processes and procedures workflow analytics and reporting. May provide senior level consultation and communicates with clients and technology teams on business designs problem solving and business analysis to support project goals and objectives.
• Consults and recommends the frameworks methodologies and processes involved in business requirements traceability for business analysis teams. Independently mentors leads and coaches other associates to affect knowledge transfer. Oversees the development and maintenance of all applicable policy and procedure documentation.
• Translates business needs processes and/or procedures by partnering with applicable experts and business stakeholders to determine and articulate needs. May communicate with senior level stakeholders and technology teams on complex business requirements.
• Leads multiple business analysis project management processes through planning quality assurance and effectiveness assessment. Provides direction for the successful deployment of projects. Drives the development analysis and distribution of complex reporting.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNCs Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge skills and abilities for a role. Listed below are skills competencies work experience education and required certifications/licensures needed to be successful in this position.

Business Needs Business Processes Data Analytics Decision Making Management Reporting Prioritization Waterfall Model

Analytical Thinking Business Assessment Business Process Modeling Consulting Effectiveness Measurement Information Capture Problem Solving Process Management Project Management Requirements Analysis Software Product Business Knowledge

Roles at this level typically require a university / college degree with 3 years of relevant / direct industry experience. Certifications are often lieu of a degree a comparable combination of education job specific certification(s) and experience (including military service) may be considered.

Bachelors

No Required Certification(s)

No Required License(s)

Base Salary: $75000.00 $150000.00

Salaries may vary based on geographic location market data and on individual skills experience and education. This role is incentive eligible with the payment based upon company business and/or individual performance.

Generally this opening is expected to be posted for two business days from 07/31/2026 although it may be longer with business discretion.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature) dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption surrogacy and doula reimbursement; educational assistance including select programs fully paid; a robust wellness program with financial incentives.

In addition PNC generally provides the following paid time off depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year unless otherwise required by law; between 15 to 25 vacation days each year depending on career level; and years of service.

To learn more about these and other programs including benefits for full time and part-time employees visit.

If an accommodation is required to participate in the application process please contact us via email at . Please include accommodation request in the subject line title and be sure to include your name the job ID and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

PNC provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and for any registered role the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) which prohibit the hiring of individuals with certain criminal history.

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.