Bus personFood Runner

Position:Busperson/Food RunnerDate:February 2019

Reports to:Food and Beverage Manager

JOB SUMMARY

The Busperson/Food Runner is responsible to set and clear restaurant tables; stocks all service stations; assist servers in the timely delivery of food orders to tables ensuring a high-level of guest satisfaction.

CANDIDATE PROFILE

Experience

High School Diploma or equivalent with previous restaurant experience is strongly preferred.

Must possess a Food Handlers Certification

JOB ESSENTIALS

Greeting and seating guests; assist Restaurant servers as need to provide an exceptional experience for guests.

Deliver food from kitchen to the guest ensuring accuracy and timeliness.

Serve guests with beverages breads and butter to begin their dining experience and replenish as necessary.

Quickly clear dirty table settings and prepare table for resetting. Promptly and consistently reset all serviceware as prescribed.

Folding napkins for all meal periods throughout the day to maintain an adequate supply.

Wipe down tables and chairs move tables and chairs and clean floors as necessary; Transport all dirty tableware from dining room to dishwashing area for proper cleaning.

Maintain stock and cleanliness of stations throughout the day with necessary equipment including silverware linen and condiments.

Perform all assigned sidework to include replenishing condiments and restocking Respond urgently and appropriately to guest concerns and requests.

Complete closing duties i.e. storing all reusable goods breakdown buffet line and food stations and cleaning all equipment.

Practice proper food safety handling procedures

Manage guest requests inquiries and complaints promptly and completely. Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality the event of dissatisfaction negotiate compromise in accordance to the Make it Right established guidelines.

Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift. Reports all accidents and injuries in a timely manner.

Ensure work area is clean and clear of standing water debris or any objects that can obstruct the job duties from being performed safely efficiently and effectively.

Perform any other job-related duties as assigned

Other

Ability to prioritize organize and follow up

Ability to read speak and understand the English language in order to communicate with co-workers and guests

Ability to establish and maintain effective working relationships with associates and guests.

Ability to effectively deal with internal and external customers with tact and diplomacy to defuse anger collect accurate information and resolve conflicts.

Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and nametag.

Comply with attendance rules and be available to work on a regular basis. Able to work varied shifts including Weekday Evenings weekends and holidays.