Building Operations, Facilities Services

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them tothrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Job Description

As a Facilities Maintenance Shift Manager at JLL you will lead shift-based maintenance operations for a client site or portfolio helping ensure buildings infrastructure and critical systems remain safe reliable efficient and ready to support day-to-day business needs. This role is responsible for overseeing reactive and preventive maintenance activity coordinating response to urgent and emergency issues guiding technicians and vendors and maintaining strong service performance across work order completion SLA delivery customer experience and operational reporting. At JLL we are collectively shaping a brighter way for our clients ourselves and our fellow employees and this role plays an important part in bringing that commitment to life through visible leadership sound decision-making and a high standard of execution. The ideal candidate brings a hands-on facilities mindset a calm and accountable approach during shift operations and a passion for building strong teams in a culture where everyone is empowered to thrive.

• Lead shift operations for facilities maintenance activities including oversight of planned reactive and emergency work across building systems and site services.
• Supervise maintenance technicians contractors and service partners to ensure work is completed safely on time and in line with service standards.
• Monitor and prioritize work orders repair backlogs and preventive maintenance schedules to support reliable building performance and minimize downtime.
• Coordinate response to equipment and facility issues involving HVAC electrical plumbing fire and life safety general repairs and related site infrastructure.
• Review shift performance through key operational measures such as SLA completion scheduled work order delivery customer satisfaction and overall service quality.
• Partner closely with site leadership clients and cross-functional teams to communicate priorities resolve issues quickly and maintain continuity across shifts.
• Support vendor management activities including work quality oversight service follow-up and adherence to scope safety and compliance expectations.
• Maintain accurate records logs and reporting for maintenance activity incidents inspections and shift handovers.
• Foster a collaborative team environment where people feel supported wellbeing is valued and inclusivity and belonging are championed across the operation.

• High school diploma or equivalent; technical training trade certification or equivalent practical experience in facilities maintenance or building operations.
• 5 years of experience in facilities management maintenance operations engineering operations or a similar environment including experience leading shift-based teams.
• Working knowledge of building systems including HVAC electrical plumbing mechanical and general building maintenance practices.
• Experience managing preventive maintenance programs reactive repair workflows and work order prioritization in a fast-paced operational setting.
• Demonstrated ability to lead through urgent situations make sound operational decisions and coordinate effective incident response.
• Understanding of workplace safety requirements permit practices and compliance expectations related to facilities operations.
• Strong communication and team leadership skills with the ability to work effectively across technicians vendors clients and site leadership.
• Comfort using maintenance work order or facilities systems to track performance document work and support reporting.
• Availability to work assigned shifts including evenings nights weekends or holidays as required by the site.

• Associate or bachelors degree in engineering facilities management business or a related field.
• Experience supporting critical environments manufacturing logistics healthcare data center or other operations where uptime and service continuity are essential.
• Trade license or certification in a relevant discipline such as HVAC electrical or mechanical maintenance.
• Experience with CMMS BMS or other facilities technology platforms used for maintenance tracking and operational monitoring.
• Familiarity with KPI-driven service delivery including budget awareness invoice cycle support and performance reporting.
• Proven ability to develop team capability coach frontline talent and strengthen shift performance over time.
• Experience working in a client-facing environment with a strong service mindset and a focus on building trusted relationships.
• Alignment with JLLs culture of collaboration including a willingness to embrace more innovative ways of working and support career growth across teams.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.