BT Onboarding Specialist

This role is responsible for facilitating all aspects of onboarding for Behavior Technician personnel. The Onboarding Specialist will organize maintain and verify all aspects of the process and maintain current Behavior Technician staff files through completion of onboarding. Additionally they will provide a positive customer service experience to team members.

1. Onboarding
   • Manage candidate applications associated pre-hire requirements and maintain detailed records in CareConnect and the HRIS platform.
   • Communicate regulations policies and procedures to team members including Clinical and Field Staff as needed.
   • Engage candidates and assist with setting schedules and expectations enrolling them in required courses and tracking activity completion.
   • Track candidates daily progress against their schedule for onboarding and escalate any concerns to the appropriate party.
   • Partner with the Recruiting and Operations teams regarding candidate and team member transitions.
   • Create applicable internal and external accounts as needed.
2. Customer Service
   • Serve as a resource for team members with questions regarding Centria guidelines payor requirements etc.
   • Follow-up via email or service desk with team members within 24 hours and maintain a customer satisfaction rating above 90%.
3. Compliance with Centrias Code of Conduct policies and procedures and Federal and State laws.
4. Responsibility to report violations of Company policies or the Code of Conduct.

$20-$22 hourly

• Associate degree
• Bachelors degree preferred

• 1 years administrative or customer service experience
• Data entry experience preferred

• Basic computer skills
• Working knowledge of laptop/desktop PC
• Proficiency in Microsoft Suite
• Proficiency in G Suite

• Ability to follow written instructions
• Ability to use computers and computer/software programs
• Ability to communicate expressively and receptively

• Proficiency in PC software especially spreadsheet programs;
• Effective communication skills both written and verbal with internal and external stakeholders;
• Ability to build rapport with peers team members managers and clients explain complicated information in an approachable and easily understood manner effectively handle challenging phone conversations and represent the Centria brand;
• Ability to organize prioritize and handle multiple tasks adhere to established deadlines and produce work that consistently meets or exceeds team benchmarks;
• Proven adaptability with a willingness to work both collaboratively and individually to achieve desired business outcomes;
• Demonstrated strong work ethic with attention to detail accuracy and quality.

• Centrias office hours are Monday through Friday from 8:30 AM 6:00 PM.
• Additional time or occasional shift in schedule may be required to complete the above work or meet company objectives.
• Overtime is not a planned part of this role; if required overtime must be pre-approved in writing by a direct leader.

While performing the duties of this job physical requirements such as bending reaching lifting pushing or pulling up to 30 pounds may be required. This role will require sitting most of the day as well as walking and standing periodically. This role may require close visual acuity on computer screens or monitors and the ability to analyze data and figures on a screen.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status Veteran status or disability status. This job description is not intended to be an exhaustive list of qualifications skills efforts duties responsibilities or working conditions associated with the position. Centria reserves the right to amend this job description at any time with or without written notice.