Brokerage Operations Analyst

About Us:

As a company we promote a culture of honesty and integrity and value the trust it allows us to build with customers and employees focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family this is the place for you!


Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving storing processing and dispatching cargo so we can build flexibility and resilience into the supply chain integrated solutions allow us to be prepared for supply chain risks so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience connections and deep expertise across different sectors industries and transportation modes means we can be counted on for process excellence that will save time and money.

The Brokerage Operations Analyst supports freight brokerage operation
by ensuring data accuracy system reliability and operational integrity
across brokerage platforms. This role sits between Operations and
Systems/Technology identifying data issues auditing transactions
performing reconciliations and partnering with cross-functional teams to
resolve root causes.
This is a hands-on analyst role ideal for someone who understands
brokerage workflows and enjoys digging into data systems and process
gaps.

Key Responsibilities

Audit brokerage transactions and system data for accuracy and
completeness
Identify and investigate system errors data inconsistencies and
process breakdowns
Perform reconciliations between TMS financial systems and
reporting tools
Conduct root-cause analysis and partner with Operations and IT to
resolve issues

Support system enhancements data clean-up efforts and control
processes
Create queries reports or dashboards to monitor data quality and
trends

Accountabilities
Create and manage datasets and reporting out of Brokerage and FTL
systems (Motus Truckmate SoftPoint SAP OTM WebEC etc.)
Resolve technical issues between systems drive RCA on whether it
is a systemic or operational issue
Develop audit frameworks and prevent financial and operational risk.
Determine areas for continuous improvement through data driven
decision making

Consulted About

Brokerage & FTL Data Model and System Logic
System frameworks and system-system reconciliations
System improvements/issue resolution scoping (not reconciliation)

Primary Internal
Stakeholders
1. Subordinate role
2. Roles/Teams within my
function
3. Divisions or Departments
outside my function
Platform Product Owners
Brokerage Operations Managers
Senior Leadership
PTP
OTC

Primary External
Stakeholders
Platform Developers (3PL Systems)
Required Qualifications
Education Experience
Business/Technical

Required Qualifications
Education Experience
Business/Technical
Knowledge Competencies
& Skills
Bachelors degree or equivalent experience
36 years of experience in freight brokerage logistics operations or
business/systems analysis
Strong understanding of brokerage processes (loads rates carriers
billing settlements)
Advanced Excel skills; SQL Power BI or Power Query experience

Strong analytical skills and attention to detail
Ability to work cross-functionally with Operations Finance and
Technology teams

Company Benefits:

• Medical

• Dental

• Vision

• 401k Company Match

• Employee Assistance Program

• Paid Time Off

• Flexible Work Schedules (when possible)

• And more!

Pay Range:

$75k-$85k annually

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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