Brand Systems Manager

ABOUT 24 CARROTS

At 24 Carrots we believe extraordinary hospitality doesnt happen by accident it happens by design.

As a full-service employee-owned catering and events company we create remarkable experiences through thoughtful details exceptional food and hospitality that feels effortless. Behind every beautifully executed event are the standards systems and innovations that make consistency possible.

Were looking for someone who is passionate about hospitality obsessed with the details and energized by building the systems that elevate the guest experience across every event venue and touchpoint.

JOB SUMMARY

As our Brand Systems Manager youll be the steward of the 24 Carrots hospitality experience.

Reporting to the Chief Creative Officer this role is responsible for transforming our hospitality brand into repeatable systems standards and experiences that can be consistently executed across the organization.

At 24 Carrots our brand isnt just our marketing. It lives in every food display beverage presentation tabletop detail service touchpoint venue experience and guest interaction. The Brand Systems Manager exists to ensure those experiences are intentionally designed operationally executable and continuously improving.

This isnt a traditional creative role nor is it a traditional operations role. Its a rare opportunity to build the systems that translate hospitality into something every team can consistently deliver.

This role serves as the bridge between creative vision and operational execution partnering across Culinary Beverage Service Event Management Warehouse Sales Venues and Creative to develop scalable hospitality systems that strengthen both the guest experience and the business.

In this role youll:

• Build and evolve company-wide hospitality standards that define the 24 Carrots experience.
• Design repeatable systems tools playbooks and operational resources that enable teams to consistently execute our brand.
• Research develop and implement new presentation concepts hospitality products and guest experience enhancements.
• Lead cross-functional implementation of new standards through training documentation field testing and continuous improvement.
• Partner with Warehouse on presentation collections serviceware display assets and hospitality inventory strategy.
• Evaluate execution in the field identify opportunities for improvement and continuously refine our systems based on operational feedback.
• Collaborate across departments to ensure consistency scalability and alignment throughout the guest journey.

WHAT YOULL BRING

Were looking for someone who:

• Has 57 years of experience in hospitality catering hotels restaurants event production creative operations experience design visual merchandising product development or a related field
• Understands that exceptional hospitality is built through systems standards and consistent executionnot chance
• Has experience developing SOPs operational tools training programs or quality initiatives across multiple teams
• Can translate creative ideas into practical scalable solutions that improve both guest experience and operational performance
• Enjoys researching hospitality trends products presentation techniques and innovative guest experiences
• Is comfortable leading cross-functional projects and influencing teams without direct authority
• Has exceptional communication organization and project management skills
• Thrives in collaborative environments while maintaining high standards and strong attention to detail
• Is equally comfortable in strategic planning meetings and walking an event to validate execution

COMPENSATION

$85000 $95000
Full-Time Salary Exempt

BENEFITS & PERKS

We are proud to be a 100% employee-owned company where every team member contributes to our success.

Benefits include:

• Employee Ownership (ESOP)
• Health Benefits
• 401(k) Retirement Plan
• Paid Vacation & Sick Time
• Holiday Pay
• Professional Development Opportunities
• A collaborative hospitality-driven culture where innovation is encouraged

LETS BUILD THE FUTURE OF HOSPITALITY

If youre excited about creating systems that transform great ideas into consistently exceptional guest experiences wed love to hear from you.

Join a team where hospitality creativity and operational excellence come together to shape unforgettable experiences one event at a time.

Required Experience:

Manager