Brand Experience specialist

Responsibilities 

• Manage all inbound customer communications across phone email and digital channels with accuracy care and brand-appropriate tone 

• Process orders returns credits and account inquiries efficiently and with full ownership of resolution 

• Develop and maintain expert-level knowledge of BRG Skins product portfolio including the science behind each formulation to guide customers toward the right regimen 

• Support partners and accounts with order management sampling marketing materials and general account needs 

• Collaborate with sales and marketing on growth opportunities new account onboarding and promotional initiatives 

• Identify and surface recurring customer feedback or operational patterns that could inform product marketing or logistics decisions 

• Maintain accurate documentation order records and reporting on a timely basis 

• Represent BRG Skin with professionalism discretion and integrity in every interaction 

Qualifications :

Qualifications 

• 3 years of customer service experience in luxury skincare prestige beauty or an adjacent field where brand and service standards are held to a high level 

• Strong written and verbal communication skills; able to adapt tone across consumer-facing and trade communications 

• Familiarity with skincare ingredients routines or the aesthetic wellness space is a meaningful advantage 

• Experience with CRM platforms and order management systems required 

• Highly organized with the ability to manage competing priorities without sacrificing quality 

• On-site position 

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time