Branch Team Lead Full-Time San Diego, CA
Job Location:
San Diego, CA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Work Location Type: Bldg 825 Quinton Rosevelt Blvd. San Diego CA 92135
Req Number 333765
About Grainger
W.W. Grainger Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger We Keep the World Workingby serving more than4.6 million customersworldwide with maintenance repair andoperating(MRO) products and value-added solutions delivered through innovative technology and deep customerexpertise. Known for its commitment to service and purpose-driven culture the Company reported2025 revenue of$17.9 billion. For more information visit.
Compensation
The anticipated base pay compensation range for this position is $26-33/hr.
Rewards and Benefits
With benefits starting on day one our programs provide choice and flexibility to meet team members individual needs including:
- Medical dental vision and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
- 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period no employee contribution required.
- Employee discounts tuition reimbursement student loan refinancing and free access to financial counseling education and tools.
- Maternity support programs nursing benefits and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.
For additional information and details regarding Graingers benefits please click on the link below:
The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend in part on factors such as geographic work location and relevant experience and skills.
The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.
Grainger reserves the right to amend modify or terminate its compensation and benefit programs in its sole discretion at any time consistent with applicable law.
Position Details
The Branch Team Lead role helps lead the daily operations to ensure customer service and operational excellence. Help improve company projects and results with the branch teams. Create and promote an environment where team members are empowered and engaged to the success of the company. Work with members ofbranchleadership team.You will report toan operations Manager or Branch Manager.
You Will:
Provide exceptional customer service and directionregardingthe daily activities of a team at the branch location.
Clarify direction for team members by projects priorities and company strategy and provide continued feedback.
Help improve the achievement of essential operational metrics in the areas of customer satisfaction sales safety and operational improvements.
Provide a creative customer experience and ensure customer retention and satisfaction.
Provide frequentdirectand candid feedback to strengthen or enhance skills needed to run branch operations.
Monitor counter transactions to provide appropriate guidance to team members.
Facilitate teammemberonboarding and ongoing training.
Build work schedules to ensure productivity and staffing levels.
Assess processes forimprovementopportunities using Continuous Improvementmethodology. Suggests and implements changes to enhance defined processes and improve sales and service.
Foster between all internal partners including Sales Branch Network Customer Service Centers and Onsite Services teams.
May take and respond to emergency customer calls after hours.
You Have:
High school diploma orBachelorsdegree preferred
Must be at least 18 years old
Minimum 3yearscustomer service and sales experience.
2 years of management experience in a customer service environment preferred.
Voice the vision of the branch to all employees.
Train people on processes procedurescomplianceand product knowledge.
Competence in the use of computers and softwareapplicationsincluding SAP.
Operate powered industrial equipment.
We are committed to equal employment opportunity regardless of race color ancestry religion sex (including pregnancy) national origin sexual orientation age citizenship marital status disability gender identity or expression protected veteran status or any other protected characteristic under federal state or local law. We are proud to be an equal opportunity workplace.
We are committed to fostering an inclusive accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of ones employment should you need a reasonable accommodation during the application and selection process including but not limited to use of our website any part of the application interview or hiring process please advise us so that we can provide appropriate assistance.
Required Experience:
Manager
About Company
Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. ... View more
