Branch Service Manager San Francisco, CA

Associates at California Bank & Trust work in a relationship-centered culture where they are provided with the tools training and opportunities to build the best possible relationships with our clients and with each other. Our workplace culture values each associates unique experiences background and perspectives andprovidesa collaborative environment for all employees to grow and thrive.

As a premier California-focused financial services company dedicated to serving its communities families and businesses (small mid-sized and large) CB&T has been active for 70 years and has more than 80 full-service branch offices across the state. This dedication has helped the bank earn recognition as a perennial powerhouse in yearly voting for Best Bank and Best Commercial Bank from the readers ofSan Diego Union-TribuneandOrange County Register. Additionally as a division of Zions Bancorporation the bank has collected multiple Greenwich Excellence Awards for Overall Client Satisfaction in Small Business & Middle Market Excellence Awards.

We are looking for a seasonedBranch Service Managerat ourGeary Office San Fransico CA.This role provides sales leadership through their own production as well as theoversightsales and services tasks and works closely with key partners to achieve sales and serviceobjectiveswhilemaintainingoperational integrity.

Essential Functions:

• Responsibleto managethe branch servicesalesand operations functions to achieve the strategic goals of the branch in coordination with a Branch Manager or Business Center Manager.

• Responsible to perform the following tasks and/or regularly makessubstantially weightedrecommendationsregarding:interviewing selecting hiring performance evaluationsadvancementand termination of employees.

• Responsible for trainingcoachingand mentoring employees.

• Provides leadership and training for the sale and referral of bank products and services.

• Responsibleto resolveandrespondto client service issues complex clientcomplaintsand questions.

• Directs the work of managed employees.

• May schedule and set hours of work.

• Maintains production or sales records for use in supervision and/or performance management of employeesappraisesemployee productivity and efficiency.

• Recommends promotions or other changes in employee status handles employee complaints and grievances disciplines employees apportions the work anddeterminesthe approaches used by employees to do assigned tasks.

• Responsible for compliance with/adherence to safety and security protocols.

• Monitors and/or implements legal compliance measures ensures the branch/business center is in compliance with all bank policies and procedures.

• Approves teller transactions as needed.

• Prepares the branch/business center for audits and works with audit staff to resolve any issuesidentified.

• Provides sales leadership through their own production as well as the oversight of sales and services tasks.

• Works closely with key partners to achieve sales and serviceobjectivesandmaintainoperational integrity.

• Monitors and ensures compliance with policy and thecompaniesrisk appetite.

• Implements management procedures and operating practices andcommitsthe branch/business centerinmatters of significantfinancial impact.

• Has discretion to perform approvals and overrides within their authority.

• Involved in planning long- or short-term operational sales and customer experience goals.

• Investigates and researches operational issues loss fraud and resolves complex and/or significant matters on behalf of the company.

• Representsthe branch/business center in handling complaints arbitratingdisputesor resolving grievances.

• May process cash transactions and perform other customer service and sales duties within the branch/business center as needed.

• Hasdiscretion todeterminewhen to perform theseadditionalfunctions.

• Other duties as assigned.

• This position requires the Branch Service Manager to work on site at the assigned branch or business center office.

Qualifications:

• Requires a high school diploma and 8 years experience in retail banking sales new accounts customer service loan processes or otherdirectly relatedexperience. A combination of education and experience may meet requirements.
• Chinese language skill set highly preferred

• In-depth knowledge of the banking industry processes proceduresregulationsand products.

• Knowledge of lendingprocessand procedures.

• Strong customer servicerelationshipsbuildingsalesand management skills.

• Experienced in handling complex client concerns and problems.

• Must havegood communicationskills both verbal and written.

• Knowledge of computer processingspreadsheetsetc.

• Ability to set andmaintainhigh-qualitywork standards.

• Ability to lead a group.

• Ability to deal effectively with people in various job capacities.

• Excellent problem solving and communication skills.

Benefits:

• Medical Dental and Vision Insurance START DAY ONE!

• Life and Disability Insurance Paid Paternal Leave and Adoption Assistance

• Health Savings (HSA) Flexible Spending (FSA) and dependent care accounts

• Paid Training Paid Time Off (PTO) and 11 Paid Federal Holidays

• 401(k) plan with company match Profit Sharing competitive compensation in line with work experience

• Mental health benefits including coaching and therapy sessions

• Tuition Reimbursement for qualifying employees

• Employee Ambassador preferred banking products

This position is eligible to earn a base salary in the range of $110000- $135000annuallydepending on job-related factors such as level of experience.