Branch Manager

As a Branch Manager at Crescent Electric you will be responsible for the day-to-day leadership and operational performance of the branch ensuring efficient operations strong customer service and effective execution of the inside sales this role you will oversee warehouse operations delivery logistics and inside sales teams while partnering closely with the regional sales organization to support customer growth and account development.

PRIMARY DUTIES:

Sales & Customer Relationship Management

• Partner with Sales leadership to align on sales targets for Inside Sales execution.

• Drive profitable sales growth through strategic planning and execution.

• Oversee the execution of the inside sales strategy pricing and customer support.

• Build and maintain strong relationships with electrical contractors industrial customers OEMs and other stakeholders.

• Partner with outside sales teams to develop new business and expand existing accounts.

• Assist with account development and make support calls on customers as necessary.

• Resolve customer issues and ensure exceptional service.

• Provide market and customer insight to the AVP for the annual business plan.

• Stay abreast of current markets served industry trends new products market prices customers vendors and competitors.

• Establish and maintain a regular business review cadence with key supplier partners to evaluate performance assess market trends and align on new product launches and promotional strategies.

• Provide superior customer service and support company goals and objectives using the Companys Value Added Services.

• Effectively partner with the Pricing Team to be competitive with current market levels while attaining necessary margin and profit goals.

Leadership Duties:

• Lead mentor and develop branch staff including inside sales counter sales warehouse and delivery teams.

• Create a culture focused on safety accountability collaboration and customer service.

• Conduct coaching performance evaluations and pay recommendations

• Ensure all positions are staffed by qualified and trained personnel

• Carry out supervisory responsibilities in accordance with the organizations policies procedures and applicable laws.

• Provide management and guidance for all work performed in the branch including: branch purchasing pricing quotations contract review and warehouse activities and/or other staff who are responsible for these functions or areas.

• Perform training analysis by function and implement plans to bridge gaps.

• Attend branch/company meetings and events as required. Overnight travel may be necessary

• Collaborate on product promotions training and inventory strategy.

• Ensure proper stock levels of core electrical distribution products in partnership with the Purchasing Team (e.g. wire/cable lighting switchgear distribution equipment controls).

• Perform other duties as assigned or requested.

Operational Management

• Ensure compliance with company policies and safety standards.

• Assist with corporate audits as necessary.

• Retain and safeguard all company assets and records as required by executive/corporate management and policies.

• Ensure Crescents Business System standard processes are installed and executed at branch.

Cross Functional Partnerships:

• Provide backup support for branch drivers to ensure timely customer deliveries.

• Deliver counter service support to assist customers and maintain service levels during peak or staffing gaps.

• Partner with Real Estate to identify escalate and resolve facility-related issues including building repairs maintenance needs and safety concerns

• Collaborate with Supply Chain and Purchasing to maintain appropriate inventory levels support product availability and address vendor-related issues or service concerns.

• Work closely with Accounting and Finance to facilitate customer credit approvals monitor credit limits and proactively address payment delinquencies or billing discrepancies.

• Serve as a key liaison across functions to communicate branch-level needs ensuring alignment and responsiveness from internal partners - escalating unresolved issues through appropriate channels while maintaining visibility and accountability for outcomes.

• Build and maintain effective working relationships with internal support teams to ensure compliance with company processes while addressing customer and operational challenges.

Financial Management

• Manage the branch budget and goals including revenue targets margins operating expenses and profitability.

• Develop annual business plans budgets and sales forecasts.

• Analyze performance metrics and implement corrective actions where needed.

• Ensure adherence to pricing strategy credit policies and cash management procedures.

QUALIFICATIONS:

Education & Experience

• Bachelors degree in business operations supply chain or related field preferredbut equivalent industry experience is highly valued.

• 5 years of experience in electrical wholesale distribution or related industry.

• Prior leadership or branch management experience strongly preferred.

• Experience working within ISO-compliant environments including adherence to documented standards audit readiness and continuous improvement processes.

Certificates & Licenses

• Valid drivers license required.

• Ability obtain and maintain forklift certification.

• Ability to obtain DOT Medical Certificate may be required in some locations.

PHYSICAL DEMANDS:

• Occasional standing required. Often walking and sitting the use of hands/fingers reaching with hands and arms and stooping kneeling crouching or crawling.

• Often lifting up to 50 lbs. is required.

• Ability to travel and visit customer sites and travel through assigned territory and attend company and vendor activities and events which will require overnight stay.

• May be required to work more than 40 hours per week.

#LI-CECE

Total Rewards and Benefits

Crescent Electrics compensation package includes an array of top-tier benefit options including:

• Eligibility for health and dental vision coverage 401(k) plan and flexible spending accounts subject to plan terms.
• Eligibility for company-paid benefits such as life insurance short-term disability long-term care and Employee Assistance Program subject to applicable waiting periods.
• Excused Absence time off and Paid Time Off (PTO).
• Company-paid holidays.
• Other benefits for which you may be eligible includes supplemental life insurance hospital indemnity and accident and critical illness benefits with cancer coverage.
• Eligibility: Employees are eligible for health dental vision and life insurance benefits on the first of the month following 30 days of employment. Employees who are 21 years of age or older will be automatically enrolled in the companys 401(k) plan once they achieve 90 days of employment.

Family Owned. Culture of Quality. Opportunities to Advance.

Crescent is transforming and we are on a missionto power the communities we serve through teamwork and relentless customer focus. We have a visionof uncompromising teamwork committed to becoming the industry leader for our employees suppliers and shareholders. At Crescent you will have the opportunity to develop professionally grow personally and have the flexibility to balance your lifes priorities. Lets serve together. Lets power our communities together. Lets become THE industry leaders...together.

Crescent Electric Supply Company is proudly an Equal Opportunity Employer. Crescent Electric does not discriminate on the basis of age color race national origin gender religion marital status disability veteran military status sexual identity or expression sexual orientation or any other basis prohibited by local state or federal law.

Veterans and military spouses are highly encouraged to apply. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.

Candidates are subject to pre-employment assessments Motor Vehicle Record review criminal background checks references check and a post-offer drug screen. Crescent Electric is committed to the full inclusion of all qualified individuals. As part of this commitment Crescent Electric will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed please contact