Box Office Supervisor | Part-Time | PeoplesBank Arena

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services with a platform spanning venue development and end-to-end capabilities across venue management hospitality and sponsorship sales. Founded in 2015 the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas stadiums convention centers music festivals performing arts centers and cultural institutions spanning four continents.

The Box Office Supervisor oversees the event day operations of the Box Office supervises box office ticket sellers reinforces a guest-friendly attitude handles guest inquiries and/or complaints assists in preparing financial reports and is responsible for opening and closing the box office at the PeoplesBank Arena and Pratt & Whitney Stadium.

This role pays an hourly rate of $17.50-$18.50

Benefits for Part-Time Roles: 401(k) Savings Plan 401(k) matching.

This position will remain open until August 28 2026.

The PeoplesBank Arena is Connecticuts premier destination for sports & entertainment. The 15000 seat downtown arena is home to the eleven-time National Champion UConn Womens Basketball team and the six-time National Champion UConn Mens Basketball team. Led by Hall of Fame basketball Head Coach Geno Auriemma and Dan Hurley the Mens & Womens basketball programs have established themselves as national powerhouses. The PeoplesBank Arena is also home to the AHLs Hartford Wolf Pack the primary developmental affiliate of the New York Rangers. The PeoplesBank Arena entertains millions of visitors annually with a variety of concerts family shows ice-skating spectaculars consumer events and trade shows throughout the season. The venue has played host to an extraordinary roster of world-renowned artists including Taylor Swift Justin Timberlake Bruce Springsteen Billy Joel Pearl Jam Black Eyed Peas Britney Spears Drake and many others. The PeoplesBank Arena will continue to be the center of sports and entertainment for Hartford and the State of Connecticut for years to come.

• Supervises and assists ticket sellers during event days/nights which includes but is not limited to aiding with sale process troubleshooting mobile ticket issues and other ticketing needs
• Delegates job duties prepares cash drawers and calculates the daily ticket sales at the end of the shift.
• Maintain and audit cash vault balance for accuracy calculate daily revenue to coincide with receipts prepare and verify deposits accordingly
• Share responsibilities with other members of management to include preparing ticket sellers schedules update window displays managing will call and preparing guest services relocations handle promoter inquiries run reports for events
• Compiles end-of-day reports to be used by the finance department.
• Aids guests either in person or via telephone with any questions and/or problems that have been relayed by the ticket sellers.
• Always reinforces a guest-friendly attitude to ensure the highest level of customer service
• Oversee the physical appearance of the Box Office
• Performs all other related duties as needed

• High school diploma/GED preferred
• Advanced experience with a computerized ticketing system
• 2-3 years box office experience including 1 year in supervisory role
• Advanced technology skills including computers and smart phones
• Experience in an event-driven fast-paced environment that requires on-the-spot problem solving
• Able to develop teamwork amongst ticket sellers and instill the highest level of customer service
• Must possess excellent organizational skills and communication skills in both oral and written form
• Ability to develop and train team members
• Intermediate computer knowledge to include spreadsheets
• Ability to prioritize and make decisions
• Ability to work flexible hours including nights weekends and holidays

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.