Box Office Assistant Manager | Part-Time | Tyson Events Center

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services with a platform spanning venue development and end-to-end capabilities across venue management hospitality and sponsorship sales. Founded in 2015 the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas stadiums convention centers music festivals performing arts centers and cultural institutions spanning four continents.

The Box Office Assistant Manager supports the overall operations of the box office and ensures efficient customer-focused service in all aspects of ticket sales and guest experience. This role assists in supervising box office staff managing ticketing systems handling escalated customer concerns and ensuring accurate financial reporting. The ideal candidate is organized detail-oriented and thrives in a fast-paced team-oriented environment.

This role will pay an hourly rate of $35.00.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until November 20 2026.

• Assist the Box Office Manager in the daily operations of the box office including opening and closing procedures.
• Supervise and support box office staff providing training direction and ongoing performance feedback.
• Oversee ticket sales exchanges refunds and will-call distribution using the ticketing system Ticketmaster.
• Ensure excellent customer service is delivered to patrons both in person and over the phone/email.
• Troubleshoot ticketing or access issues and handle escalated customer service concerns.
• Monitor ticket inventory pricing and seating charts; communicate with other departments on updates and event changes.
• Assist with preparing and reconciling daily sales reports and financial records.
• Maintain up-to-date knowledge of all events policies and promotions.
• Help create and enforce box office policies and procedures.
• Step in to act as Box Office Manager in their absence.
• Assist management with scheduling and supervision of box office staff.
• General administrative duties such as providing support to all ticket representatives organizing orders and general office needs.
• Support at events on the night of the show as needed.
• Other duties assigned by management.

• 2-3 years of related work experience. Experience in a box office/entertainment venue is not required but it is a plus.
• Ability to engage in positive interaction with employees and industry contacts organize and problem-solve while prioritizing time management and multitasking in a high-pressure environment.
• Competitive self-motivated and creative-thinking skills and a team-first attitude.
• Excellent communication skills including email etiquette.
• High level of demonstrated professionalism integrity and ability to maintain sensitive information.
• Ability to work flexible hours including evenings weekends and holidays.
• Proficiency with Microsoft Office applications (Outlook Excel Word etc.) and Google Docs.
• Familiarity with Ticketmaster or any other ticketing platforms is not required but it is a plus.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.