Bookstore Services Associate Customer Service Specialist Sr

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Job Description

This position provides exemplary customer service and operational support to both internal and external constituents and serves as a frontline representative for the Ridgewater College Bookstore on the Willmar Campus. This position provides customer service to both the Willmar and Hutchinson campus in maintaining accurate and updated information and merchandise on the Ridgewater College Bookstore website. This position requires a strong working knowledge of bookstore operations and merchandise purchasing and inventory management. Under limited supervision the role supports bookstore functions including merchandise coordination inventory tracking online order fulfillment and financial transactions. The position requires strong problem-solving skills attention to detail and the ability to analyze and exercise sound professional judgment while working independently in a fast-paced student-centered environment.

Responsibilities:

1.Provide frontline assistance to prospective and current students staff faculty and the public on the Willmar campus.

2.Manage bookstore related financial transactions.

3.Manage merchandise purchasing and inventory operations.

4.Perform other duties as assigned to ensure the smooth functioning of the department and maintain the reputation of the organization as a viable business partner.

Salary Range:

$22.23-$30.09 /per hour (depending on experience and internal equity)

Minimum Qualifications

• Knowledge of customer service practices and principles sufficient to identify each customers needs meet quality standards for services that result in customer satisfaction

• Knowledge of communications sufficient to fluently communicate read understand and respond to a variety of communications such as customers questions product catalogs requisitions purchase orders detailed instructions and procedures inventory records and distribution lists

• Knowledge of math sufficient to make change apply simple formulas calculate account balances and amounts owed

• Knowledge of data entry procedures and systems such as Microsoft Office or similar data entry systems.

• Knowledge of word processing sufficient to use software to create format edit print and save a variety of documents

• Ability to organize and prioritize tasks independently follow oral and written instructions and adapt to changing workloads and deadlines.

• Knowledge of maintaining and updating inventories or equipment supplies and commodities.

Preferred Qualification

• AA/AS Accounting and/or Marketing.

• Experience or education in bookkeeping/accounting/marketing.

• Ability to organize prioritize and work under pressure to meet deadlines as well as acquire new skills and knowledge to adapt to changes in position.

• Knowledge of Workday Microsoft Outlook Internet Credit Card Systems and ImageNow.

• Knowledge of MBS Computerized Inventory/Point of Sale Control System.

• Ability to work collaboratively with others throughout the department and campus.

• Ability to develop and document procedures recommending best practices and revisions as requirements and technology changes.

• Knowledge of and interest in diverse cultures and populations

Other Requirements

Physical Requirements:

• While performing the duties of this job the employee is regularly required to stand and walk. The employee is frequently required to use hands to finger handle or feel; reach with hands and arms; stoop kneel crouch talk or hear. The employee is occasionally required to sit and climb/balance.

• The employee must regularly lift and /or move up to 10 pounds frequently lift and/or move up to 50 pounds.

Applications Must Include:

• Cover Letter / Letter of Interest

• Resume

• Application

In accordance with the Minnesota State Colleges & Universities (MnSCU) Vehicle Fleet Safety Program employees driving on college/university business who use a rental or state vehicle shall be required to conform to MnSCUs vehicle use criteria and consent to a Motor Vehicle Records check.

Work Shift (Hours / Days of work)

Monday Friday 7:30 AM 4:00 PM

Telework (Yes/No)

No this position is not telework or remote eligible

About

Why Work For Us

GREAT BENEFITS PACKAGE! Minnesota State offers a comprehensive benefits package including:

• 11 paid holidays each year

• Medical Insurance (Single Coverage $48.94 per month and Family Coverage is $333.91 per month)

• Dental Insurance (low deductibles; single coverage $14.50 per month and family coverage is $61.86 per month)

• Paid Parental Leave (six weeks)

• Employer paid life insurance

• Short and Long Term Disability

• Pre-tax Flexible Spending Accounts (Medical and Dependent Care)

• Retirement Plan

• Tax-deferred Compensation

• Generous vacation and sick leave

Institution Information

MISSION: Ridgewater College empowers diverse learners to reach their full potential and enrich their lives through personalized and relevant education in an accessible supportive and inclusive environment.

VISION: Ridgewater College is a student-centered educational leader focused on innovation excellence and affordability.

GUIDING PRINCIPLES:

• Enterprising - We are future-focused and change-oriented developing creative solutions to challenges that maximize our institutional system and local resources.

• Empowerment We develop and empower employees to make decisions to best serve students and stakeholders.

• Excellence We strive to exceed expectations in all that we do.

• Diversity Equity and Inclusion We seek to understand and appreciate the needs and experiences of every individual and actively work to provide genuine opportunities for everyone to succeed and participate in college activities and processes.

• Trust and Respect We are committed to developing a culture based in processes and behavior that create trust and respect among all stakeholders.

• Collaboration We connect and work together to achieve common goals while respecting needs and interests of stakeholders.

• Curiosity and Creativity We constantly strive to understand learn change and improve.

• Accountability As individuals and groups we willingly accept and take ownership of our successes and failures.

Benefits Information:

At Minnesota State we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays Vacation Time Sick Time six weeks of Paid Parental Leave low cost medical and dental insurance with low deductibles ($250 - $1500) a Pension Plan 457(b) and 403(b) retirement plans and other retirement investment options pre-tax medical and dental expense (with roll-over option) and dependent care accounts employer paid life insurance short and long term disability as well as professional development and a tuition waiver program for employees and their dependents etc. We promote the health and well-being of our employees and take work/life balance seriously.

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