We help organizations improve how their buildings perform by bringing together energy facility operations and sustainability into one connected approach. At Mantis our teams work across the full lifecycle of a facilityfrom planning and design to field execution and long-term asset managementacross commercial and industrial portfolios data centers and complex mechanical systems.
Our work spans four core areas: Building Controls Energy Efficiency Energy Advisory and Facility Managementcovering HVAC/mechanical optimization BMS/BAS and EPMS controls lighting system upgrades energy brokerage roofing and building envelope assessments construction management and more.
Whether youre in sales engineering construction/project management field operations corporate or technology youll play a role in delivering these solutions and helping clients improve facility performance.
Summary
The BMS Service Project Manager leads day-to-day service operations and service-related project execution for building automation systems in data centers and other mission-critical environments. This role manages a team of BMS Service Technicians who diagnose troubleshoot repair commission and optimize control systems across customer sites.
The position is responsible for coordinating technician deployment supporting escalated technical issues ensuring service work is completed safely and efficiently and maintaining accurate tracking of service project progress. The role provides field leadership and technical support while partnering with the Construction Manager BMS Service on project planning customer communication and operational priorities.
This role exists to improve service responsiveness technician effectiveness system reliability and overall service execution quality while minimizing downtime and repeat service events.
Outcomes
90% of service work completed within committed timelines 90% first-time resolution rate on assigned service projects and escalated service calls 97% quality acceptance rate with minimal callbacks or rework 100% of service documentation and reporting submitted accurately and on time Monthly labor forecast accuracy within /- 5% Demonstrates accountability technical leadership and sound judgment during service events and system outages
Responsibilities
Service Operations & Execution:
Lead daily activities of BMS Service Technicians across assigned service projects and customer sites Coordinate technician scheduling dispatch and resource allocation to support service commitments Monitor service progress and ensure work is completed safely efficiently and in accordance with company standards Support execution of service projects repairs commissioning activities system upgrades and corrective actions Track project milestones labor utilization and service completion status Escalate resource constraints schedule risks and customer-impacting issues to the Construction Manager
Technical Leadership:
Serve as the primary technical escalation point for technicians on complex controls issues Support or perform advanced troubleshooting of BMS hardware software controllers integrations and networks when required Review root-cause analysis and corrective actions for recurring system issues Validate commissioning activities programming changes and system modifications Ensure service documentation and technical records are completed accurately and consistently Promote troubleshooting best practices and continuous technical development across the team
Project & Administrative Coordination:
Maintain service schedules work-order status documentation and project reporting Support forecasting labor planning and budget tracking for assigned service work Identify potential change-order opportunities and communicate them to management Coordinate equipment materials subcontractors and internal resources needed to complete service activities Ensure all service records reports and closeout documentation are submitted accurately and on time
Customer Communication & Team Leadership: Coordinate service updates outage communications and project status information with customers and internal stakeholders Partner with the Construction Manager on escalated customer concerns and service recovery efforts Ensure customers receive timely communication regarding service progress and issue resolution Coach develop and support BMS Service Technicians through field leadership training and mentorship Reinforce quality safety and documentation standards across all service activities
Minimum Qualifications
47 years of BMS BAS HVAC controls or building automation experience 13 years leading technicians crews or field service operations Experience creating and upholding Method of Procedures (MOPs) to manage projects. Experience coordinating service projects work orders schedules and field resources Advanced troubleshooting capability across controls systems networks and integrations Experience working in data centers mission-critical facilities healthcare or similar environments
Working Conditions/Physical Requirements
Work environment: Hybrid role across office and field environments supporting active construction and retrofit projects
Physical requirements:
Sitting standing and occasional site visits
Ability to review field conditions and coordinate with site teams
Schedule expectations:
Standard working hours with project-driven variability
Travel required based on project portfolio
Disclaimers
This position description describes the general nature and level of work expected for this role. It is not intended to be a complete list of all duties responsibilities or qualifications. Responsibilities may change based on business needs client demands system changes or economic conditions. Employees are expected to perform other job-related duties as assigned.
$115000 - $130000 a year
Base Salary
Note: Employees are held accountable for all duties of this job. This job description is not intended to be an exhaustive list of all duties responsibilities or qualifications associated with the position.
What else can we offer you
We offer a fantastic lineup of benefits including Medical Dental Vision FSA HSA 401k Matching Paid Vacation Paid Sick Paid Holidays Paid Parental Leave Paid Short Term & Long Term Disability Tuition Reimbursement and a flexible hybrid work schedule (for office-based employees). Working at Mantis also brings tremendous professional development opportunities that allow you to make a real impact on both the company and your career!
Not sure you meet every single requirement
Studies show that women and individuals from underrepresented groups often hesitate to apply unless they check every box. At Mantis were committed to building an inclusive and equitable teamso if this role excites you wed love to hear from you even if your experience doesnt match every single qualification.
Mantis Innovation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
About MantisWe help organizations improve how their buildings perform by bringing together energy facility operations and sustainability into one connected approach. At Mantis our teams work across the full lifecycle of a facilityfrom planning and design to field execution and long-term asset manage...
About Mantis
We help organizations improve how their buildings perform by bringing together energy facility operations and sustainability into one connected approach. At Mantis our teams work across the full lifecycle of a facilityfrom planning and design to field execution and long-term asset managementacross commercial and industrial portfolios data centers and complex mechanical systems.
Our work spans four core areas: Building Controls Energy Efficiency Energy Advisory and Facility Managementcovering HVAC/mechanical optimization BMS/BAS and EPMS controls lighting system upgrades energy brokerage roofing and building envelope assessments construction management and more.
Whether youre in sales engineering construction/project management field operations corporate or technology youll play a role in delivering these solutions and helping clients improve facility performance.
Summary
The BMS Service Project Manager leads day-to-day service operations and service-related project execution for building automation systems in data centers and other mission-critical environments. This role manages a team of BMS Service Technicians who diagnose troubleshoot repair commission and optimize control systems across customer sites.
The position is responsible for coordinating technician deployment supporting escalated technical issues ensuring service work is completed safely and efficiently and maintaining accurate tracking of service project progress. The role provides field leadership and technical support while partnering with the Construction Manager BMS Service on project planning customer communication and operational priorities.
This role exists to improve service responsiveness technician effectiveness system reliability and overall service execution quality while minimizing downtime and repeat service events.
Outcomes
90% of service work completed within committed timelines 90% first-time resolution rate on assigned service projects and escalated service calls 97% quality acceptance rate with minimal callbacks or rework 100% of service documentation and reporting submitted accurately and on time Monthly labor forecast accuracy within /- 5% Demonstrates accountability technical leadership and sound judgment during service events and system outages
Responsibilities
Service Operations & Execution:
Lead daily activities of BMS Service Technicians across assigned service projects and customer sites Coordinate technician scheduling dispatch and resource allocation to support service commitments Monitor service progress and ensure work is completed safely efficiently and in accordance with company standards Support execution of service projects repairs commissioning activities system upgrades and corrective actions Track project milestones labor utilization and service completion status Escalate resource constraints schedule risks and customer-impacting issues to the Construction Manager
Technical Leadership:
Serve as the primary technical escalation point for technicians on complex controls issues Support or perform advanced troubleshooting of BMS hardware software controllers integrations and networks when required Review root-cause analysis and corrective actions for recurring system issues Validate commissioning activities programming changes and system modifications Ensure service documentation and technical records are completed accurately and consistently Promote troubleshooting best practices and continuous technical development across the team
Project & Administrative Coordination:
Maintain service schedules work-order status documentation and project reporting Support forecasting labor planning and budget tracking for assigned service work Identify potential change-order opportunities and communicate them to management Coordinate equipment materials subcontractors and internal resources needed to complete service activities Ensure all service records reports and closeout documentation are submitted accurately and on time
Customer Communication & Team Leadership: Coordinate service updates outage communications and project status information with customers and internal stakeholders Partner with the Construction Manager on escalated customer concerns and service recovery efforts Ensure customers receive timely communication regarding service progress and issue resolution Coach develop and support BMS Service Technicians through field leadership training and mentorship Reinforce quality safety and documentation standards across all service activities
Minimum Qualifications
47 years of BMS BAS HVAC controls or building automation experience 13 years leading technicians crews or field service operations Experience creating and upholding Method of Procedures (MOPs) to manage projects. Experience coordinating service projects work orders schedules and field resources Advanced troubleshooting capability across controls systems networks and integrations Experience working in data centers mission-critical facilities healthcare or similar environments
Working Conditions/Physical Requirements
Work environment: Hybrid role across office and field environments supporting active construction and retrofit projects
Physical requirements:
Sitting standing and occasional site visits
Ability to review field conditions and coordinate with site teams
Schedule expectations:
Standard working hours with project-driven variability
Travel required based on project portfolio
Disclaimers
This position description describes the general nature and level of work expected for this role. It is not intended to be a complete list of all duties responsibilities or qualifications. Responsibilities may change based on business needs client demands system changes or economic conditions. Employees are expected to perform other job-related duties as assigned.
$115000 - $130000 a year
Base Salary
Note: Employees are held accountable for all duties of this job. This job description is not intended to be an exhaustive list of all duties responsibilities or qualifications associated with the position.
What else can we offer you
We offer a fantastic lineup of benefits including Medical Dental Vision FSA HSA 401k Matching Paid Vacation Paid Sick Paid Holidays Paid Parental Leave Paid Short Term & Long Term Disability Tuition Reimbursement and a flexible hybrid work schedule (for office-based employees). Working at Mantis also brings tremendous professional development opportunities that allow you to make a real impact on both the company and your career!
Not sure you meet every single requirement
Studies show that women and individuals from underrepresented groups often hesitate to apply unless they check every box. At Mantis were committed to building an inclusive and equitable teamso if this role excites you wed love to hear from you even if your experience doesnt match every single qualification.
Mantis Innovation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Patriot Energy Group, a division of Mantis Innovation, is one of the largest and fastest growing retail electricity and natural gas management firms operating in all competitive markets throughout the United States. As a client-side energy broker/advisor, we work closely with our clie
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