Bluebonnet Chrysler Dodge Jeep Ram BDC

BDC Manager Automotive

We offer great pay and excellent benefits for experienced BDC managers! If you are a natural communicator and a born leader our dealership needs you. When you join our dealership family youll be asked to manage supervise and execute BDC customer communications (email and telephone) in a manner that aligns with our dealerships highest standards. Youll also oversee a team of dedicated BDC coordinators and train them in the art and science of customer communication. We only hire the best. If thats you then lets get the conversation started today!

Job Responsibilities

• Oversee daily BDC department operations
• Recruit and train BDC staff
• Understand buying profiles and patterns of typical telephone prospects
• Run daily/weekly/monthly reports and track results
• Prepare individual call results reports for BDC staff
• Record and listen to customer calls
• Train BDC staff by reviewing recorded/live calls and outcomes
• Determine which customers to contact based on current marketing initiatives
• Review performance and develop staff
• Interface with other department heads
• Participate in dealership management meetings

Skills/Qualifications

• Successful track record in Internet sales auto dealership business development centers or Internet sales department management
• The ability to manage high call volumes internet leads and call lists simultaneously
• Overall knowledge of automotive sales and service department operations
• Strong organizational skills and leadership abilities
• Familiarity with dealership CRM and DMS systems
• Experience in training teams and individuals preferred

Job Requirements

• High school diploma/GED
• Basic computer skills
• Dealership BDC experience
• Must have valid driver license

Compensation

Compensation is based on experience and commensurate with Fortune 500 companies.

Benefits

Benefits include medical dental life and disability 401(k) paid vacation sick holiday and a wellness program. We are an Equal Opportunity Employer.

About

Kahlig Auto Group is an industry leading automotive retailer comprised of 10 auto dealerships in South Texas. Our dealerships have a strong commitment to providing the highest degree of customer satisfaction that provides a superior experience in sales service and overall ownership. We are a company full of hard-working dedicated employees with a priority on offering a welcoming and positive environment that fosters the opportunity to grow within the company.