Billing & Settlement Operations Manager

This is an individual contributor role that will lead critical back-office operations related to billing settlement and relationships with Card Network and processor partners. This individual will serve as the internal SME for all things billing driving accuracy resolving exceptions and identifying process improvements across a complex multi-partner environment.

Key Responsibilities

Design and execute weekly monthly quarterly and annual controls to ensure accurate Card Network and processor billing across the organization and its financial institution partners
Independently identify system configuration and process changes that improve billing accuracy or reduce fees
Analyze complex billing and fee issues to determine root cause and drive resolution
Serve as subject matter expert on how financial institution partners are billed and how income and fees flow
Provide reporting invoicing and tracking in support of cross-processor and pass-through billing
Reconcile General Ledger accounts in collaboration with internal Accounting and Finance teams and external partners
Ensure Card Network fees are appropriately allocated in coordination with Licensing
Develop and maintain end-to-end documentation for all billing and invoicing processes including inputs outputs and responsible parties
Investigate and resolve exceptions discrepancies and billing errors directly with processors and Card Networks
Assist in managing the accuracy of data used to compile program statistics invoices client records and other key outputs

Qualifications

BS/BA degree required
Minimum 5 years of experience in Card Network billing or processor billing/settlement reconciliation
Prior experience supporting card debit and/or credit programs required
Strong analytical and problem-solving skills with excellent attention to detail
Advanced proficiency in Excel (data manipulation); broader MS Office Suite competency required
Strong written and verbal communication skills
Ability to work independently within established policies and procedures