Billing Associate

Essential Functions
Analyzes and processes work orders and field activities such as in-house review repair work final readings true readings meter changes turn-ons turn-offs check readings reset/sticker remotes and inspections to ensure timely and accurate billing of accounts Reviews demolition requests and coordinates compliance activities with regulatory services utility services billing and revenue protection and plumbers prior to issuing demolition letters to county agencies and customers Analyzes new meter and sub-meter installation requests and generates new meter install work orders ensuring permits and inspection requirements have been met meter size and location are correct WHC / SHC are assigned to contract and released for service and addresses are correct including lot/block legal description and plumber information and permit issues resolved with permits services Collects customer bills and various reports from the print shop and information technology Reviews and processes refund requests Researches accounts and performs quality assurance review of certain customer bills to interpret payment history adjustments and activity such as name changes and final bills Analyzes and responds to routine correspondence and phone calls about various customer account issues such as payment arrangements account maintenance fees and bank errors Refers meter leaks dangerous areas and problems requiring immediate attention to emergency services and follows-up to ensure activities are updated in the appropriate systems Serves as a liaison between the Prince Georges County Office of Code Enforcement WSSC Water General Counsels Office customer service utility services and IT in the processing of various county requests Schedules field inspections investigations and additional field activities to resolve problems or discrepancies processed on accounts and follows up to ensure accounts bill accurately

Work Schedule
M-F 8am-5pm with additional hours as needed.